Support Specialist

The primary purpose of this position is to act as a resource and serve as an integral member of the underwriting team able to overcome obstacles in the workload and meet timelines by fulfilling basic underwriting support responsibilities. This position will handle day‑to‑day client servicing including managing workflow and reinforcing the ease of doing business with Markel by meeting or exceeding agents/brokers expectations and providing quality service on a consistent basis. Job Responsibilities Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters, answering questions, resolving low‑complexity issues, facilitating overall servicing of accounts and processing business transactions not requiring review or signoff by an underwriter. Take necessary measures to obtain information needed to finalize inquiries/transactions and maintain a suspense and follow‑up system for outstanding underwriting items. Ensure accuracy of information input into all appropriate systems and verify that all necessary documentation is in the file. Routinely communicate with team members, agents/brokers and other key business partners to research and gather necessary information to review, analyze and complete transactions. Utilize and adhere to internal guidelines, procedures and service standards to ensure that all assigned work/transactions are processed in a timely manner (yet accurately) and meet compliance standards. Participate in problem‑solving activities to define problems, identify root causes, design and test solutions, implement solutions, and utilize continuous‑improvement methodologies to improve processes and procedures in an effort to work more efficiently and effectively and permanently eliminate problems. Under underwriter direction, attach appropriate forms and make policy changes as requested. Establish, support, and maintain effective relationships and/or regular contact with clients and build strong relationships with employees across the organization. Participate in special projects and other duties as assigned to assure efficient operation of the team, customer needs are met, and business results are achieved. Education and Experience High school diploma required; college degree preferred. Exceptional attention to detail with a commitment to accuracy and quality. Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint). Strong customer‑service orientation with the ability to build positive relationships. Excellent verbal and written communication skills. Pay Information The base salary offered for the successful candidate will be based on compensable factors such as job‑relevant education, job‑relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The national average hourly rate for the position is $24.62–$33.85/hr, with a 5% bonus potential. US Work Authorization US work authorization required. Markel does not provide visa sponsorship for this position, now or in the future. Benefits Competitive benefit programs that support employees at all stages of life. Health, dental, and vision insurance plan options and optional life, disability, and AD&D insurance for full‑time employees. 401(k) plan with employer match contributions, Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave. Equal Employment Opportunity Markel is an equal‑opportunity employer. We do not discriminate on the basis of race, color, sex, religion, creed, national origin, ancestry, age, disability, sexual orientation, gender identity or expression, genetic information, pregnancy, marital status, military or veteran status, or any other characteristic protected by law. Markel encourages reasonable accommodation requests by contacting View email address on click.appcast.io. #J-18808-Ljbffr