Customer Service Representative (US)

Customer Service Representative (Remote)Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot.And we're looking for a Customer Service Representative to start immediately!Duties and Responsibilities include but are not limited to:Manage inbound and outbound callsResolve customer concerns effectively and efficientlyBuild sustainable relationships and trust with customer accounts through open and interactive communicationEnsure customer satisfaction in every interactionKeep records of customer interactions, process and update customer accounts and file documentsFollow communication procedures, guidelines, and policiesTake the extra mile to engage customersAd hoc tasksQualifications:At least 1 year proven experience as a Customer Service Representative in a B2C or B2B capacityExcellent English communication skills, both written and verbal (at least B2 level)Excellent phone, email, and instant messaging communication skillsSolid organizational and time management skillsTech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIPExperience with word-processing software and spreadsheets (e.g., MS Office)Knowledge of online calendars and scheduling (e.g., Google Calendar)Proactive & confident with keen attention to detailsTechnical Requirements:USB Headset with Noise Cancellation featureWorking WebcamComputer with at least 1.8 GHz processor and at least 4GB RAMMain Internet Service Speed: at least 25 Mbps cable connectionBackup Internet Service Speed: at least 10 MbpsBenefits:Performance IncentivesJob Security and StabilityPaid TrainingInclusive CultureUpskilling Opportunities100% Work-From-HomeExceptionally Supportive TeamOpportunities for Career GrowthFun Work EnvironmentHoliday & Overtime PaySchedule: US work hours (20-40 hours per week)Location: This is a remote jobSalary:Entry Level (1-3 years of experience): Up to $3,200Intermediate Level (3-5 years of experience): Up to $4,000Expert Level (5+ years of experience): Up to $5,000Please note:Only qualified candidates will be invited to take the assessment & scheduled for an interview.You may also refer your friends using our Affiliate Marketing Program and earn up to $30 if your referral is hired.$3,200 - $5,000 a month Wing Assistant