Community Manager

Community Manager

Nexon America is a branch of Nexon Co., Ltd., a global video game publisher and leading developer of online virtual worlds for PCs, consoles, and mobile devices. Nexon proudly offers celebrated franchises like MapleStory and Mabinogi that have been enjoyed by millions of players for over two decades. When we founded our Nexon America branch in 2006, we made it our goal to bring those unique games to western players using a player-first approach. We achieve that goal by applying our team's outstanding free-to-play expertise and live game support to every decision, every day.

But we're committed to more than our games! Here at Nexon America, we're all about open communication, diversity, mutual respect, and collaboration, so we can bring out the best in each other. Nexies find support, friendship, and career growth all in one place! And because we know a healthy work-life balance is the key to happiness, Nexies also enjoy flexible hours, a hybrid work model, and extra perks like food trucks, happy hours, and team events. It's why we've earned the Great Place to Work certification for 6 years running!

We're looking to expand our team with passionate individuals who want to learn, play, and grow with us. Ready for a new challenge?

Summary of Position

This Community Manager role is a critical part of Nexon America's in-development content creation platform – MapleStory Worlds. The position is responsible for helping to build and manage a strong online player community for Nexon's MapleStory Worlds. This includes moderating and monitoring all player community channels, designing player-focused community engagement programs and reporting community issues.

We are currently working in the office 2-3x a week in a hybrid work model.

Job Responsibilities

• Represent a voice for players by providing comprehensive reports on player and creator facing community feedback, issues, concerns, and trends to stakeholders in order to address the communities' needs
• Foster a positive and inclusive environment for our players by constantly monitoring and moderating user generated contents within both Nexon-owned (Discord, Nexon forums) and non-Nexon-owned (Reddit) community channels and actively communicating with players
• Engage our players by planning and creating unique content (including assets, events, livestreams, videos, posts) and messaging to be published through our websites and community channels; lead the design and execution of MapleStory Worlds community engagement programs with internal teams
• Drive community growth by monitoring and reporting on community content and event performance to provide detailed analysis that fosters constant improvement and innovation
• Contribute to content strategy and player-facing communications, including active engagement on community channels and reactive messaging
• Maintain positive relationships with our community partners, such as fan sites, external forums and community destinations for our brands, as well as all MapleStory Worlds volunteer support networks
• Champion our games internally by consistently stimulating the conversation across all departments regarding Nexon's community strategy, and ensure all departments are working towards developing a clear and healthy relationship with our communities
• Other duties as assigned

Work Experience

• 3+ years of community management experience with proven track record of success
• Gaming experience on multi-platform games preferred
• Website management experience
• Project management and organizational experience
• Discord, Forums, and/or community tools experience
• Livestreaming experience and interacting with online communities
• Experience on a game creation platform like Roblox or Fornite required
• Bonus: Creative background (e.g. Photoshop, Premiere, Illustrator, Final Cut, etc)

Education, Professional Training, Technical Training or Certification

• Bachelor's degree or equivalent experience

Knowledge/Skills

• Excellent interpersonal and communication skills, written and verbal
• Strong writing and organizational skills
• Strong ability to self-motivate and schedule one's tasks accordingly
• Able to manage multiple priorities in a fast-paced environment
• Excellent project management and problem solving skills
• Working knowledge of marketing and/or game production
• Ability to work with cross-functional internal teams
• Able to plan and execute community initiatives and tasks on a yearly, monthly, and weekly basis
• Ability to create and document processes/proposals clearly
• General knowledge of web post formatting, CMS systems / HTML
• Must be able to work effectively both individually and as a team member
• Scheduled and non-scheduled overtime can be required, including weekends

Management has the right to add or change duties and job requirements at any time.

Nexon is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law and will not be discriminated against on the basis of disability.

The base salary range for this position in El Segundo, CA is $31.00 - $38.00 hourly.

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