Shift Supervisor - Bear Valley Store

Job Summary Retail Center Shift Supervisor will be responsible for day-to-day tactical leadership of associates and teams across the entire retail center. Essential Functions Generally responsible for monitoring the whole retail center and addressing immediate issues of safety, customer focus, product flow, and aesthetics either personally or through delegation. Employee Leadership Manages breaks. Redirects staff/work teams to address call-offs. Coaches employees verbally and with initial write-ups. Provides input to reviews and terminations. Facilitates employee purchases. Task/Functional Leadership Assists in opening and closing procedures. Responsible for the verification step related to the daily sales report paperwork. Responsible for counting drawers. Responsible for making change between drawers and the safe. Assists with inventory process by counting, entering, and verifying. Customer Focus Plan, coordinate, and control the activities of the customer service team to maintain and enhance customer relationships, meet organizational, and operational objectives. First escalation point for customer complaints. Point of contact for turning down donations at Attended Donation Centers (ADC). Cross Training Maintains knowledge of store procedures at the proficiency of a generalist with the ability to fill in for an emergency. Ensures E-Commerce product is processed accurately and moved to E-Commerce efficiently. Uses and becomes certified on pallet jack, walkie stacker, forklift, hand dolly, or other equipment or tools to effectively move and store donated product. Maintains knowledge to the level where operations can be maintained in rare cases where no Assistant Manager or Manager are able to be on premises. Job duties may extend beyond the tasks listed and may include additional responsibilities as required. Job Title 514 - Retail Center Shift Supervisor Pay Pay - $21.31 per hour. This position is eligible for Daily Pay! Work today, get paid today! We've partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule. Full Time employees in our Retail, Sales/Operations, Commercial Contracts are eligible for Medical, Dental, Vision, Retirement, Long Term Disability, Life and Accidental Death and Dismemberment, Flexible Spending Accounts and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave. Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer. Qualifications Education A High School diploma or equivalent is preferred. Experience Previous supervisory experience is preferred. Two (2) years of retail experience is desired. Other Familiar with product pricing, trends, fashions, and seasonal changes. Ability to communicate effectively both verbally and electronically with customers, managers, supervisors, staff, and peers. Able to obtain certification in all employee positions through completion of On the Job (OJT) documentation. Able to obtain walkie stacker and/or forklift certification to safely operate equipment. Able to quickly problem solve and make decisions. Able to maintain confidentiality and follow Goodwill's policies and procedures. Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web-based applications (i.e. UKG) to meet the needs of employees and the organization. Ability to manage corporate email and calendar (i.e. Outlook). Able to withstand prolonged standing, bending, and lifting up to 8 hours per day. Able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary. Physical Requirements Continuously (5-8 hours) Frequently (3-4 hours) Occasionally (1-2 hours) Never LIFTING: (as defined by ADA) Heavy: 45 lbs & over - OCCASIONALLY Moderate: 15-44 lbs - OCCASIONALLY Light: 14 lbs & under - FREQUENTLY

CARRYING:

Heavy: 45 lbs & over - OCCASIONALLY Moderate: 15-44 lbs - OCCASIONALLY Light: 14 lbs & under - FREQUENTLY

PUSHING/PULLING - FREQUENTLY

REACHING:

Above Shoulder - FREQUENTLY At Shoulder - FREQUENTLY Below Shoulder - OCCASIONALLY

TWISTING - OCCASIONALLY

BENDING - OCCASIONALLY

KNEELING/CRAWLING - OCCASIONALLY

SQUAT - OCCASIONALLY

CLIMBING:

Use of legs only (stairs) - OCCASIONALLY Use of arms & legs (ladders) - OCCASIONALLY

HEARING - CONTINUOUSLY

VISION:

Visual, close - FREQUENTLY Visual, distant - OCCASIONALLY Visual, depth perception - FREQUENTLY

HANDS/FINGERS:

Simple grasping - FREQUENTLY Fine Manipulation - CONTINUOUSLY Repetitive Movements - CONTINUOUSLY

WALKING - FREQUENTLY

STANDING - CONTINUOUSLY

SITTING - OCCASIONALLY

SPEAKING - CONTINUOUSLY

OTHER, please describe - Equal Opportunity Employer Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: View phone number on click.appcast.io or We promote a Safe & Drug-free Workplace. Pre-Employment Screening Candidates offered this position will be required to successfully complete pre-employment screening, which could include a background check, drug test, reference check, employment verification, education verification, fingerprinting, and/or MVR (if applicable, based on position). In addition, certain positions will require repeated screening processes, and your employment with Goodwill of Colorado will remain contingent upon the results of any continued screening processes. #J-18808-Ljbffr Goodwill of Colorado