Practice Director - Human Resources

JOB SUMMARY

The Practice Director is a hands-on leader responsible for full practice strategy and daily delivery execution of a line of business. This role requires strong business acumen, in-depth understanding of business and technology consulting delivery models, account growth and management skills, and the ability to groom and develop high performing teams. Additionally, the Practice Director will foster a culture of accountability and excellence by being the market leader in project execution for their specialty.

ESSENTIAL DUTEIES & RESPONSIBILITIES

• Primary contributor in the preparation of the annual strategic business plan that drives incremental growth of practice revenue and profitability as it aligns with the Catena Solutions strategic plan. Leads the team in following plans for growth.
• Manage the practice P&L and assigned KPIs to meet or exceed expectations.
• Leverage insights and industry knowledge to further own and team development and success, including sales.
• Lead the identification and creation of solutions to support practice capabilities.
• Responsible for practice delivery performance and driving strategic initiatives through leading and managing practice team meetings and activities to ensure productivity and performance metrics are met.
• Provide recruiting / sourcing support for subject matter experts across the practice team members when necessary.
• Provide account management leadership to delivery teams and in collaboration with the sales team to manage and grow their assigned accounts including lead management for the practice.
• Manage and grow assigned key accounts (account farming) – anchor and invest & grow categorized accounts.
• Review, refine and standardize processes and reporting across the practices.
• Provide sales support through collaboration with assigned business development professionals to expand sales, branding, and service offerings.
• Lead proposal development and presentation effort to support project opportunities within the practice.
• Responsible for delivery execution including resource management, team utilization, and quality oversight.
• Develop and participate in regional networking, sales meetings, and related industry events.
• Coach and motivate delivery team including performance management, effective goal setting, and career development.
• Audit and monitor staff activities to ensure compliance with Catena Solutions processes and procedures.
• Drive the practice's facilitation of “Open to Work” searches and connections to support introductions into specific top 25 accounts.
• Participate and support in top client reviews and build relationships with buyers and stakeholders, gaining knowledge of their areas of responsibilities and their project and staffing needs.
• Quickly recognize and act upon business trends.
• Contribute as a key member of the Catena Solutions leadership team to support overall company goals and initiatives. Effectively use company management tools, participate in training, and positively represent the Catena Solutions brand.
• Responsible for hiring, managing, retaining, and supporting the Delivery team in your practice while driving client growth and profitability.

QUALIFICATIONS

• Minimum of 2-3 years of successful leading, coaching and developing delivery teams in the business and technology consulting industry with a book of business over $10 million
• 10+ years of consulting delivery experience.
• Must have worked in a metrics / quota driven environment.
• Experience in coaching and developing a team of delivery professionals.
• Ability to provide clear direction to build the team and effectively delegate.
• High sense of urgency and strong work ethic
• Strong verbal and written communication
• Strong attention to detail and time management skills
• Ability to use oral communication and presentation skills to conduct effective client meetings.
• Ability to define and solve problems by collecting and analyzing data, establishing facts, and drawing valid conclusions.

ROLE COMPETENCIES

Individual Contributor

• Functional Expertise - Mastery of the skills and knowledge relevant to the function. Significant success in performing the most demanding assignments under no supervision.
• Communication - Communicates strategically to achieve specific objectives, using optimal messaging and timing of communication. Encourages ongoing communication to resolve issues and to align efforts to team goals.
• Customer Experience - Champions department programs and projects to meet the changing needs of customers. Remains informed on customer needs to ensure integration into organizational priorities.
• Influence - Successfully persuades and influences partners and other stakeholders to gain commitment to decisions and direction in the best interest of the department.
• Problem Solving - Introduces changes in direction, policy, or procedure. Brainstorms and resolves issues in organizational process efficiency. Uses facilitation tools and techniques to stimulate creative thinking and discussion at all levels.
• Process Excellence - Leads and oversees continuous quality improvement efforts across departments through the promotion of advanced tools, resources, and training.
• Relationship Management - Uses strategic relationships to develop business opportunity and to influence change. Seeks to facilitate negotiation of mutually beneficial outcomes.

Leader

• Self-Awareness - Maintains the ability to exercise sound judgement and make good decisions in high demand, difficult or stressful circumstances. Recognizes the need to adapt leadership style where appropriate to meet individual needs and maintain an optimally motivating environment for others, even during stressful circumstances. Understands self-motivators and uses facts to address key issues.
• Authentic Listening - Creates an environment in which it feels safe for employees to voice concerns. Consistently facilitates the resolution of team conflicts where all sides are able to share their facts and stories, leading to a mutually agreeable close. Accurately hears and understands the unspoken thoughts or feelings of others, takes the time to diagnose each situation, and acts purposefully and accordingly.
• Emotional Intelligence - Consistently inspires and guides individuals and groups towards a meaningful vision of excellence; brings out the best in others through consistent flexibility in leadership style according to each situation, group or individual. Promotes awareness and respect of cultural and individual values.
• Foresight - Translates AG's vision and strategy into practical and tangible SMART goals for own team. Generates alternative scenarios based on ideas to select the right path. Leads initiatives to identify and deliver efficiencies across the department.
• Commitment to the Growth of People - Enables, promotes and accelerates staff development; secures resources and ensures opportunities are available to support development. Coaches, mentors, and supports talented individuals through the development continuum, and ensures self-reliant achievers are both recognized and challenged in new ways.
• Conceptualization - Identify opportunities for synergy and integration. Aligns people, processes, and structures with strategic direction and organizational needs.
• Courage - Forcefully and definitively takes negative action when needed and deals with corrective feedback in a manner that inspires accountability. Makes decisions when the probability of success is unclear. Make decisions that involve risk.
• Role Model of REAL Values - Establishes programs, policies, and procedures to support the organizational culture. Continuously promotes the mission, vision, and values of AG.