Customer Service Representative

The Customer Service Representative interacts with customers to address their concerns, answer questions, and assist them with their needs. This role involves close collaboration with various departments to resolve issues efficiently.

Responsibilities

• Provide assistance via e-mail and phone to customers and sales representatives regarding products, orders, and other information.
• Enter orders received by phone or email on a daily basis.
• Acknowledge orders as received by customers.
• Match the person of ladings with orders after shipment daily.
• Maintain a daily report with KPIs that is issued to the management team for review.
• Create account adjustments and process returns requested by customers, and submit them to accounting as needed.
• Assist with any freight claims provided by customers and/or carrier partners.
• Maintain a positive, professional attitude toward customers at all times.
• Respond promptly to customer inquiries.

• Customer service experience
• Proficiency in data entry
• Proficiency in Microsoft Office
• Experience in manufacturing
• Customer support skills

• Experience with reporting and handling emails

Join a great and well-established company that values its employees, offering a supportive and dynamic work environment.

Work Environment

This position is based in an office setting with working hours from 8 AM to 5 PM, Monday through Friday.

Job Type & Location

This is a Contract to Hire position based out of Athens, TN.

The pay range for this position is $20.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Athens,TN.

This position is anticipated to close on Jun 3, 2026.

About Aerotek

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry – from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies’ construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow.

Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.