Operations Manager, UTC

Job Title: OPERATIONS MANAGER

Full-time position

Reporting to HEAD OF STORE OPERATIONS

Purpose

As the Operations Manager, you execute store operations, focusing on the stockroom, to support sales and customers. You are dynamic and operationally minded, with a strong ability to organize and execute tasks. You will also be analytical, with the ability to read reports and draw conclusions

Key Responsibilities

• Help the Head of Store Operations organize store operations based on operational KPIs to optimize and improve performance.
• Manage warehouse stock and merchandise flows, taking into account the Sales Manager's criteria.
• Execute replenishment and verify its location in the plant.
• He supervises the back processes: checkout, fitting rooms, size collection and online collection, so that they are executed well and provide good customer service.
• Run omnichannel-related processes (SINT, IPOD, STORE MODE, CC).
• Help the Head of Store Operations Manager implement new projects and operational updates.
• Assist the Head of Store Operations Manager and manage the external team.
• Use analytics tools and track KPIs to improve in-store processes.
• Supervise and take responsibility for store devices and track technology incidents.
• Continuous communication and feedback with your supervisor (Head of Store Operations Manager) and all teams within the store (section managers, experts, specialists)
• Continuously train teams in their area.
• Help the Head of Store Operations Manager develop the store's operational team.
• You are responsible for compliance with occupational risk prevention, health, and safety regulations.

Eligibility Requirements

• Must have completed a 90-day introductory period in the current position.
• Must be in good standing with respect to job performance.
• Must have completed and passed a Development Day before applying
• Ability to travel for Campus training

Zara, in good faith, believes that this posted rate of compensation is the accurate range for this role at this location at the time of this posting. This range may be modified in the future. Actual compensation within that range will depend on the individual’s skills, experience, qualifications, and applicable laws.

Zara USA, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender, gender identity, gender expression, disability, age, citizenship status, veteran status, or any other characteristic protected by applicable federal, state, or local laws.

EOE/DFW