Operations Manager

Operations Manager Surface Experts of SW Charlotte & Rock Hill Lead the Team. Elevate the Standard. Build Something Great. Are you the type of leader who enjoys coaching people, improving processes, and making sure every customer receives an exceptional experience? Surface Experts of SW Charlotte & Rock Hill is looking for an Operations Manager to lead our field operations, develop our technicians, and help drive the continued growth of our award-winning business. This isn't a desk job. You'll spend time in the office, in the field with technicians, meeting customers, solving problems, and ensuring our team consistently delivers high-quality repairs and exceptional service. If you enjoy building people, improving systems, and leading by example, we'd love to meet you. Why Join Our Team? Competitive salary with performance bonus opportunities Paid holidays and vacation Company vehicle Leadership development and ongoing training Opportunity to help shape a growing business Supportive ownership team We opened in 2023 and quickly became one of the top-performing Surface Experts franchises in the country. Our success has been built on hiring great people, developing strong relationships, and maintaining an uncompromising commitment to quality. As Operations Manager, you'll play a critical role in helping us continue that growth. What You'll Do Team Leadership Lead, coach, and mentor our Repair Technicians. Conduct ride-alongs, field coaching, and hands-on training. Hold technicians accountable to company standards. Foster a positive, professional, and team-oriented culture. Assist with interviewing, hiring, onboarding, and training new technicians. Quality Control Ensure repairs meet Surface Experts quality standards. Perform routine quality inspections and jobsite visits. Monitor callbacks and identify coaching opportunities. Work alongside technicians to solve difficult repairs when needed. Drive a culture of doing the repair right the first time. Daily Operations Conduct daily technician huddles and weekly team meetings. Review technician schedules and production goals. Monitor productivity, efficiency, and job completion. Assist with dispatch adjustments when needed. Verify work orders are complete and ready for invoicing. Inventory & Equipment Manage technician inventory levels. Maintain repair equipment and tools. Perform vehicle inspections. Ensure technicians maintain clean, organized company vehicles. Customer Experience Resolve customer concerns professionally. Build relationships with property managers, builders, and commercial customers. Ensure every customer receives exceptional communication and service. Continuous Improvement Help improve systems, processes, and Standard Operating Procedures. Monitor KPIs and technician performance. Recommend operational improvements that increase efficiency and profitability. What We're Looking For The ideal candidate is a servant leader who enjoys helping others succeed while maintaining high standards. Qualifications include: 3-5 years minimum leadership or supervisory experience Strong organizational and time management skills Excellent communication and coaching ability Experience managing multiple priorities simultaneously Strong problem-solving and decision-making skills High attention to detail Ability to hold people accountable with professionalism and respect Valid driver's license and clean driving record Experience in construction, facilities maintenance, restoration, painting, automotive repair, cabinetry, flooring, or another skilled trade is preferred but not required. Success in This Role Looks Like Technicians consistently improve their quality and productivity. Customer satisfaction remains exceptionally high. Callbacks are minimized through training and accountability. Vehicles, tools, and inventory remain organized and well-maintained. Operational KPIs improve month after month. Team members enjoy coming to work while being held to high standards. The owner is able to step away from day-to-day operations because the field team is running efficiently. Our Mission To develop outstanding teams by investing in strong relationships. Together, we solve our customers' problems while reducing the waste of time, money, and materials that end up in landfills. Our Core Values Serve Others Be a Problem Solver Trust the Process If you're looking for an opportunity to build a team, develop people, and help lead a growing company, we'd love to hear from you.