Customer Service Representative

Job DescriptionJob DescriptionPosition Summary:We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to join our team. In this role, you will be responsible for processing orders for durable medical equipment (DME) and supplies, maintaining accurate patient records, and delivering excellent customer service. This position requires strong communication skills, the ability to multitask, and a commitment to supporting patient care.Key Responsibilities:Answer incoming telephone calls professionally and in a timely manner, identifying customer needs and concernsAccurately process orders for DME and supplies received via phone, fax, mail, or in personVerify and qualify orders by reviewing patient diagnosis and insurance coverageEnter and update patient information, including demographics, physician details, and insurance dataMatch customer needs with appropriate medical equipment and servicesObtain necessary insurance and reimbursement information for third-party billingCoordinate delivery schedules with patients, caregivers, and internal staffPrepare Certificates of Medical Necessity when applicableResolve customer concerns and complaints in a courteous and professional mannerParticipate in training programs at the branch and corporate levelsMonitor inventory levels, assist with ordering equipment, and notify appropriate personnel of low stockStay informed on equipment updates and insurance policy changesParticipate in an on-call rotation as requiredEducation Requirements:High School Diploma or equivalentExperience:Previous customer service experience requiredExperience with CRT or durable medical equipment preferredSkills & Qualifications:Excellent written and verbal communication skillsStrong interpersonal and customer service skillsEffective problem-solving and critical thinking abilitiesStrong organizational and multitasking skillsAbility to work both independently and as part of a teamProficient computer skills relevant to the roleKnowledge of DME and medical services preferredProfessional phone etiquettePhysical Requirements:Frequent sitting and use of hands for computer and phone workOccasional standing and walkingExtended periods of speaking with customers via phoneWhy Join Us?Supportive team environmentOpportunity to make a difference in patient careOngoing training and development