Data Center Engineer

8+ Years of experience Mandatory

Up to $50/hr

OPT holders welcome to apply!

Company Description

Jcttek is an information technology company providing end-to-end digital solutions for businesses of various sizes. The organization delivers IT services, including website and application development, to help clients build and scale their online presence. Jcttek also offers digital marketing services that support customer engagement and brand growth. Team members collaborate with clients and colleagues in a technology-focused environment that values reliability, innovation, and efficient service delivery.

Job Title

Data Center GPU Server Operations Technician / OSE Resource

Job Location

Eagan, Minnesota

Duration

6M+

Overview

Position Overview

We are seeking additional resources for a staff augmentation and OSE-type role supporting a large-scale onsite GPU server environment. The team will provide operational coverage during evening, overnight, and weekend hours, with a focus on rapid hands‑on response, hardware troubleshooting, and maintaining service availability.

The environment includes 528 XE servers equipped with air‑cooled NVIDIA B300 GPUs. This role is best suited for an experienced data center or onsite service professional who is comfortable working directly with servers, cabling, transceivers, GPUs, network adapters, and facility power procedures.

Work Model and Coverage

• Hybrid staff augmentation model with onsite presence required for physical troubleshooting and remediation
• Primary coverage during second shift, third shift, evenings, overnight hours, and weekends
• Schedule and rotation to be coordinated with the partner team and site operations
• Frequent interaction with remote operations, engineering, hardware support, and escalation teams

Key Responsibilities

• Monitor and support day‑to‑day operations for the onsite GPU server environment
• Respond to hardware and connectivity incidents during evening, overnight, and weekend coverage windows
• Troubleshoot and remediate cable, transceiver, and connectivity issues, which are among the most common failure modes in the environment
• Inspect, reseat, replace, and validate cables and optical or copper transceivers in accordance with approved procedures
• Perform controlled power pulls and power cycles when required, following site safety, change‑control, and escalation procedures
• Investigate recurring issues involving GPUs and CX‑8 adapters or related connectivity components
• Support hardware break/fix activities, including component replacement, post‑repair validation, and return‑to‑service testing
• Coordinate with remote engineering and support teams to isolate faults and restore service at scale
• Capture clear incident notes, actions taken, component details, and validation results in the designated operational systems
• Identify repeat failure patterns and escalation trends, capacity concerns, and operational risks
• Follow data center access, safety, ESD, change‑management, and chain‑of‑custody requirements
• Contribute to runbooks, shift handoff notes, operational checklists, and continuous‑improvement activities

Required Qualifications

• Experience supporting enterprise data center, server, networking, or onsite infrastructure operations
• Demonstrated ability to troubleshoot physical‑layer issues involving cables, transceivers, optics, ports, and connectivity paths
• Hands‑on experience with server hardware break/fix and component replacement
• Ability to work safely around high‑density compute, GPU systems, racks, cabling, and facility power
• Willingness and ability to perform controlled power pulls or power cycles when authorized
• Strong troubleshooting discipline, attention to detail, and ability to follow documented procedures
• Comfortable working independently during off‑hours while escalating appropriately when needed
• Ability to document incidents and communicate effectively across shift handoffs and distributed teams
• Availability for second‑ and third‑shift coverage, including evenings, overnight hours, weekends, and rotation‑based support as needed

Preferred Qualifications

• Experience supporting GPU servers or high‑performance computing environments
• Familiarity with NVIDIA B300 GPU platforms or comparable enterprise GPU infrastructure
• Experience troubleshooting CX‑8 adapters or comparable high‑speed network adapters
• Knowledge of high‑speed Ethernet or InfiniBand environments, optical transceivers, and structured data center cabling
• Experience with remote hands, onsite service engineering, NOC, data center operations, or staff augmentation models
• Familiarity with incident, change, asset, and problem‑management processes
• Experience supporting large‑scale deployments where consistent execution and repeatable procedures are critical

Success Measures

• Timely response and restoration of incidents during assigned coverage windows
• Accurate identification and remediation of cable, transceiver, GPU, CX‑8, and related hardware issues
• Safe, controlled execution of power pulls and component‑level interventions
• High‑quality documentation and reliable shift handoffs
• Reduced repeat incidents through pattern recognition, escalation, and operational improvements
• Consistent adherence to site, safety, security, and change‑control requirements

Engagement Summary

• Role type: Staff augmentation / OSE‑type onsite operations resource
• Environment: 528 XE servers with air‑cooled NVIDIA B300 GPUs
• Coverage: Second shift, third shift, evenings, overnight hours, and weekends
• Primary focus: Hardware operations, cable and transceiver troubleshooting, controlled power intervention, GPU and CX‑8 issue support, documentation, and escalation
• ge priorities, and follow standard operating procedures is required.
• A technical diploma, certification, or degree in IT, electronics, or a related field is preferred but equivalent practical experience is also valued.