Customer Success Representative

About the Role

Our client is a government entity and is hiring a Customer Success Representative to serve as a key point of contact for taxpayers. This role requires someone who can balance high-volume customer interactions with precision and professionalism, while handling financial transactions with a high level of accuracy.

This is best suited for candidates with strong office-based customer service experience and comfort working with numbers, payments, and detailed processes.
About the Organization

Our client is redefining what government service looks like. With over 400 daily customer interactions, a 99% collection rate, and a 97.6% customer satisfaction rating, the team is committed to delivering efficient, empathetic, and accountable service.
What You'll Do

• Serve as the primary point of contact for taxpayers (in-person, phone, email)
• Accurately process and balance tax payments and daily transactions
• Investigate and resolve payment discrepancies and exceptions
• Communicate clearly and professionally to resolve customer inquiries
• Maintain strict adherence to policies, procedures, and compliance standards
• Support team operations, including cross-branch coverage and additional administrative tasks

Required Qualifications (Applicants Must Meet ALL)

• Minimum 5 years of customer service experience in a professional office setting (not retail-only)
• At least 2 years handling payments, billing, cash balancing, or financial transactions
• Strong proficiency in Microsoft Excel and Outlook (intermediate level or higher)
• Demonstrated ability to work accurately with numbers and reconcile transactions
• Proven track record of handling high-volume customer interactions professionally
• High School Diploma or GED
• Valid driver's license

Preferred Qualifications

• Associate's degree or higher in Business, Finance, or related field
• Experience in government, banking, tax, or accounts receivable environments

What Will Set You Apart

• Experience resolving complex customer issues involving payments or accounts
• Strong attention to detail with minimal error rates in transactional work
• Ability to remain composed and professional in fast-paced or high-pressure environments
• Clear ownership mindset-follows through on issues to full resolution
• Alignment with a service-first, team-oriented culture

Compensation & Benefits

• $25-$27 per hour
• Healthcare coverage
• 401(k) plan
• PTO Package:
  
  • 12 personal leave days (Year 1)
  • 15+ days after Year 2 (increasing over time)
  • 12 sick days annually
• Ongoing professional development opportunities

Important Note for Applicants

This role involves daily financial transactions, accuracy requirements, and high public interaction volume. Applicants without direct experience in office-based customer service and payment processing are unlikely to be considered.
Why Join

You'll be part of a high-performing, mission-driven public office where accuracy, accountability, and customer experience truly matter. This is an opportunity to build a stable, long-term career while making a meaningful impact in the community.
Apply Today

If you meet the qualifications and are looking for a structured, fast-paced role where attention to detail and customer service excellence are critical, we encourage you to apply.

Posting Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, religious creed, sex, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, military and veteran status, marital status, pregnancy, gender, gender expression, gender identity, sexual orientation, or any other characteristic protected by local law, regulation, or ordinance.