Front Desk Supervisor

Job Description: Front Desk Supervisor

Summary of Role

As the Front Desk Supervisor, you will assist the Hotel Manager in day-to-day property operations. Your primary mission is to ensure 100% guest satisfaction while resolving issues efficiently to drive property profitability and peak performance.


Essential Responsibilities

Guest & Operations Management

• Serve as the primary point of contact for Guest Service issues, escalating to the General or Regional Manager as needed.
• Promote and instill a 100% guest satisfaction objective among hourly associates.
• Monitor in-house guest balances and monthly inventory of supplies.
• Ensure all property purchases are within budget and made through approved vendors.

Leadership & Teamwork

• Act as a team lead for hourly staff across multiple departments.
• Partner with the General Manager on staff selection, interviewing, and retention.
• Provide training, coaching, and counseling to team members to ensure compliance with company standards and brand-specific training.
• Foster a proactive team environment by sharing new ideas and keeping colleagues informed of guest status to avoid surprises.

Compliance & Standards

• Uphold and enforce all Sandpiper standards and policy compliance at the hotel level.
• Hold team members accountable to company procedures and the employee handbook.
• Cross-train on all staff member duties to provide coverage as requested.

Qualifications

Education: High school diploma or GED required. A Bachelor's degree in Business, Marketing, or a related field is preferred.


Experience: 1+ years in a leadership role or human resources (experience in hospitality, retail, or food service is preferred).


Technical Skills: Intermediate computer skills, including data access from the internet.


Core Skills: Proficient in English (reading, writing, speaking) with strong conflict management, negotiation, and sales skills.


Availability: Open availability to cover all shifts.


Physical Requirements & Environment

Endurance: Ability to sit, stand, and walk for up to 4 hours at a time.


Movement: Frequent reaching above/below shoulders; occasional bending, stooping, and squatting.


Lifting: Frequently lift 1-10 lbs; occasionally lift up to 100 lbs.


Environment: Works both indoors and outdoors. May occasionally use equipment such as motor vehicles, vacuum cleaners, and power tools.


Sandpiper Property Management, LLC is an Equal Opportunity Employer and a Drug-Free Workplace