Dispatcher

Dispatcher Job

The dispatcher's job is to schedule drivers to pick-up or deliver loads to customers or vendors.

Primary Responsibilities

• Schedule and dispatch drivers, trucks and other service vehicles to appropriate locations according to customer requests, specifications, or needs, using direct personal contact, radios or telephones.
• Part of the dispatcher's job is to coordinate and manage the most efficient loads to remain cost effective as a company. The dispatcher will need to determine the best delivery methods and negotiate rates. The dispatcher also needs to identify and evaluate any special needs for each load.
• Ensure that every ticket or forms released or made by the Ordering Unit conform with clients order specification and delivery schedules
• Relay work orders, messages, and information to or from operation crews, supervisors, and field inspectors necessary to achieve successful execution of job orders using telephones or two-way radios.
• Confer with customers or supervising personnel in order to address questions, problems, and requests for service or equipment.
• Prepare daily work and run schedules while also drawing up weekly projections for work schedule and truck deployment in line with pending or potential job or delivery orders
• Oversee all communications within specifically assigned areas.
• Monitor personnel and/or equipment locations and utilization in order to coordinate service and schedules
• Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information
• Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications
• Other duties as assigned.

Requirements

Knowledge and Skill Requirements

• Must understand DOT regulations
• Must be able to communicate clearly and effectively
• 5-7 years experience in transportation truck dispatching
• Heavy haul and/or rigging experience strongly preferred.
• Ability to prioritize and work independently in a fast-paced environment
• Strong decision making skills
• Minimum of high school diploma required
• Excellent organizational and communication skills

Physical Demands and Essential Duties

• Prolonged sitting (approximately 8-10 hours per day) in an office environment with the ability to move about inside the office to access file cabinets, office machinery, etc.
• The ability to communicate clearly and respectfully under pressure
• Ability to take phone calls after hours.