Call Center (Member Services Representative I - Member Services)

Call Center (Member Services Representative I - Member Services) Job Category : Contact Center Requisition Number : CALLC002632 Posted : May 28, 2026 Full-Time On-site Locations Showing 1 location Centerpoint Building Knoxville, TN 37932, USA Description This is an on-site position with a schedule of Monday - Friday, 10:15am - 7:00 pm, 3 Saturdays per quarter, 8:15am-12:30pm Our Mission is to help Members grow financially. Our Vision is to be Members' First Choice for all Financial Services. We can achieve these goals through our commitment to providing excellent service to our membership and our communities. And it all starts with YOU! We are looking for a service-minded individual to join our team in order to continue to provide the high-quality service our members expect from us. Our full-time team members enjoy a wealth of benefits including employer-paid medical and dental insurance premiums, competitive pay, and a 401(k) plan with an employer match. The great service we provide to our Members is reflected in our team environment and the professional development opportunities our positions offer. People Helping People is what we do every day. Pay Pay: Starting Range is $18.00 - $20.00, depending on work experience Employer-paid health and dental insurance monthly premiums Accrual of PTO Leave Employer-matched 401k, 50% match up to 6% of employee contributions Employer-paid Group Life Insurance and Long-Term Disability benefits Potential bonus up to 11% of average salary over the past year based on Credit Union-wide goals Paid Holidays and Paid Training Potential pay increases through additional training opportunities Opportunity to earn incentive pay The ability to help serve your local community through our mindset of People Helping People! PRIMARY RESPONSIBILITIES Answer calls independently. Address and resolve member issues, complaints, or disputes in a professional and timely manner. Proactively inform and guide members on available Credit Union products, services, and digital banking tools. Perform file maintenance and account changes, as requested. Handle member transactions accurately and efficiently. Counsel members and make independent credit decisions within assigned limits. Identify member needs and recommend appropriate products or services to enhance their member experience. Sort and prioritize job duties for necessity of expediting process. Review and adhere to all relevant policies, procedures, and regulations. Keep Contact Center Manager or Assistant Manager informed of actual or potential problems. Balance daily transactions. Work closely with co-workers to meet department goals and improve overall efficiency. Efficiently use available resources and communication platforms to assist members and complete tasks. Provide a welcoming, professional, and personalized experience on each phone call. Follow all Credit Union policies, procedures, and regulations. Represent the Credit Union in a professional manner (including but not limited to appearance, behavior, and performance). Maintain regular and predictable attendance. Work cooperatively with others. All other duties as assigned. Education/Experience – High school diploma or general education degree (GED) required. Previous financial industry experience, preferred. Qualifications Education Required High School or better. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr