Mobile Associate, Store-in-Store| Spanish Bilingual Preferred

Home Find a Job Mobile Associate, Store-in-Store | Spanish Bilingual Preferred Mobile Associates, Store-in-Store are an integral part of the Retail Team, responsible for bringing the T‑Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success. They are ambassadors who create energy and excitement around our products and services. They excel at building and deepening relationships with customers through meaningful interactions, identifying customer needs, and are passionate about educating, demonstrating, and recommending solutions. Job Responsibilities Proactively engages with a broad range of customers in a highly‑traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T‑Mobile solutions. Consistently leverages digital self‑serve tools during customer interactions and the onboarding process. Identifies customer needs and uses solution‑based selling techniques to fully demonstrate the value of T‑Mobile products and services. Recommending wireless solutions and an onboarding solution centric to helping customers understand how to self‑serve and utilize the T‑Mobile app for wireless needs deepens relationships with customers and ensures their satisfaction. Completes training on the T‑Mobile in‑store experience, new skills, products and processes, and knowledge of systems and reference resources. Reviews personal results, current promotions, and updates on the Hub to be customer‑ready at all times. Continuously learns and improves skills to provide the best possible experience for customers. Partners with nearby store locations to properly on‑board customers. Performs skills practicing, knowledge sharing, store operations, opening and closing procedures. Carries keys to the kiosk cabinets, locks/secure kiosk and assets, and reports any lost keys or assets to manager. Customer‑obsessed: passionate, friendly, engaging with customers; able to connect on a personal level, match the pace of the customer, build rapport, trust, and loyalty with every interaction. Provides exceptional service and exceeds customer expectations. Proactively reaches out to potential customers to drive sales activity in the location. Follows up with customers, captures referrals, manages Be‑Back processes, and builds relationships with new and existing customers. Performs price overrides for specialty offers specific to National Retail. Builds relationships with nearby leadership and teams to help support the customer experience from account set‑up, to device support and account servicing. Education and Work Experience High School Diploma/GED (Required) 6 months of customer service and/or sales experience, Retail environment preferred. (Preferred) Knowledge, Skills and Abilities Coaching (Required) Communication (Required) Consultative Selling (Required) Customer Communications (Required) Customer Education (Required) Customer Engagement (Required) Customer Needs Identification (Required) Customer Referrals (Required) Customer Satisfaction Management (Required) Customer Service (Required) Leadership (Required) Product Knowledge (Required) Relationship Building (Required) Sales (Required) Sales Prospecting (Required) Sales Techniques (Required) At least 18 years of age Legally authorized to work in the United States Travel Travel Required: No DOT Regulated DOT Regulated Position: No Safety Sensitive Position: No Hourly Base Pay Hourly Base Pay: $18.00, plus $5.00 per hour training pay. Within the first 90 days working at T-Mobile, Mobile Associates receive on‑the‑job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full‑time status. All employees at T‑Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives and are eligible for an annual stock grant. Benefits At T-Mobile, our benefits exemplify the spirit of One Team, Together! Full and part‑time employees have access to the same benefits when eligible, including medical, dental and vision insurance; a flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off and up to 12 paid holidays – roughly 4 weeks for full‑time employees and 2½ weeks for part‑time employees annually; paid parental and family leave; family building benefits; back‑up care; enhanced family support; childcare subsidy; tuition assistance; college coaching; short‑ and long‑term disability; voluntary AD&D coverage; voluntary accident coverage; voluntary life insurance; voluntary disability insurance; and voluntary long‑term care insurance. Eligible employees can also receive mobile service and home internet discounts; pet insurance; and access to commuter and transit programs. Equal Opportunity Employment Statement T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation, or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing View email address on click.appcast.io or calling View phone number on click.appcast.io. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests. #J-18808-Ljbffr Milwaukee Succeeds