Assistant Manager, In House Marketing

Company Overview Travel + Leisure Co. is a leading vacation ownership and travel membership company that offers a portfolio of resort, travel club, and lifestyle travel brands. Job Summary Assist the In‑House Marketing Manager in overseeing the daily operations and productivity of the In‑House Marketing Team, including interviewing, hiring, supervising, training, and managing performance of associates. Responsibilities Direct supervision of In‑House Marketing staff: interview, hire, train associates; plan, assign, and direct work; conduct performance reviews; motivate, reward, and provide disciplinary action when necessary (termination and conflict resolution). Maintain total site marketing penetration standards set by management; run daily reports (Daily Arrival Report, Daily In‑House Report, Owner Arrival Report); prepare daily and weekly status reports; submit reports for corporate deadlines; prepare additional reports as directed. Coordinate with In‑House and Front Line sales management regarding tour seats and potential tour flow; coordinate with sales about new or changed marketing programs (booking/gifting policies). Maintain copies of invitations and daily tour manifests; resolve issues pertaining to tour statuses, bookings, coding, etc.; order and maintain departmental supplies (collateral material, uniforms, etc.). Other duties as assigned. Travel Requirements Minimal. Qualifications Education High School Diploma, GED, or equivalent. Training None. Knowledge & Skills Excellent verbal and written communication skills; maintain a high level of professionalism at all times. Ability to effectively coach, counsel, and motivate direct reports. Provide exceptional customer service and communicate positively with upset owners. Ability to efficiently multi‑task. Ability to negotiate effectively. Working knowledge of marketing databases. Ability to recruit, train, and develop employees. Ability to lead by example. Detail oriented and accurate. Ability to carry out responsibilities in accordance with the organization’s policies and applicable laws. Demonstrated problem‑solving ability. Technical Skills Maintain up-to-date knowledge on all company systems such as Mainframe, Focus, and CRS. Job Experience Two (2) years marketing experience required, primarily in the vacation ownership industry. Experience equivalent to the education requirement may be accepted in lieu of the education requirement. Benefits Medical, Dental, and Vision coverage. Flexible spending accounts. Life and accident coverage. Disability coverage. Paid time off, parental leave, and holidays (depending on position; additional information available from recruiter). Volunteer time paid to volunteer at an approved organization of your choice. 401(k) with employer match (subject to eligibility requirements, including tenure; additional information available from recruiter). Legal and identification theft protection plan. Voluntary income protection benefits. Wellness program (subject to provider availability). Employee Assistance Program. Equal Opportunity Employer We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. #J-18808-Ljbffr