Help Desk Support

Originally founded as a small construction company in 1949, Nabholz is now a team of more than 1,900 industry leading professionals working together to serve our clients, communities, and each other. Over the last 75+ years, we've grown into a national multi-service contractor offering a full range of construction, industrial, civil, and environmental services.

We are proud to offer you :

• Medical, Dental and Vision Care
• 401(k) Retirement Savings Plan with Company Matching Contributions
• Long-Term Disability Insurance
• Company-Paid Life Insurance
• Supplemental Voluntary Life and Accidental Death and Dismemberment Insurance
• Dependent Voluntary Life Insurance
• Accident Recovery
• Flexible Spending Accounts
• Paid Holidays and Vacation
• Direct Deposit
• Wellness Program with Incentives

Summary:


Provides support to all end users on a variety of issues. Identifies, researches, and resolves end user technical problems. Requires wide degree of creativity and latitude. Conforms to corporate policies and procedures, upholds ethical standards, and exemplifies corporate values, with an emphasis on integrity and service.

Essential Duties and Responsibilities :

• Respond to requests for technical assistance in person, via phone, chat, or email.
• Provides assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, operating systems, and cloud services.
• Research questions using available information resources.
• Advise user on appropriate action.
• Follow standard help desk procedures.
• Follow up with customers and users to ensure complete resolution of issues.
• Redirect problems to correct resource.
• Identify and escalate situations requiring urgent attention.
• Track and route problems and requests and document resolutions.
• Provide technical assistance to computer users.

• Regional travel to office or job sites may be required.

• This job is safety sensitive for medical marijuana purposes.
• All other tasks as assigned.

Education/Skill Requirements :

• Associate degree - Info systems or Business or related field preferred.
• 1+ years' experience in IT field.
• Familiar with a wide variety of Info Systems concepts, practices, and procedures.
• Working knowledge of IT systems, e.g., Windows, Microsoft 365, iOS, etc.
• Basic understanding of AD, DNS, DHCP for end-user needs.
• Understanding of routers, switches, wireless, and security technologies
• Strong interpersonal skills and problem-solving ability.
• Excellent verbal/written communication/presentation and negotiation skills.
• Excellent troubleshooting and diagnostic skills.
• Positive and must work well in a team.
• Provide consistent, high-quality support to all customers.
• Helpful and proactive manner with a service orientation.

Physical Demands :

• Ability to continuously sit, stand, or walk.
• Ability to bend, squat, climb stairs, ladders, and lift occasionally.
• Ability to lift up to 25 pounds occasionally.

Work environment:

• Office, job site, job trailer, or field office.

AA/EOE. Women, Minorities, Veterans, and Disabled People Encouraged to Apply

Nabholz is an Equal Opportunity Employer and does not discriminate on the basis of sex, race, color, religion, sexual orientation, national origin, cultural heritage, ancestry, political belief, age, marital status, pregnancy, physical or mental disability, protected veteran status or any other characteristic protected by federal, state, or local laws.

Employment at Nabholz is subject to post offer, pre-employment drug testing. Nabholz is a drug-free workplace and an E-Verify employer. The above description covers the principal duties and responsibilities of the job. The description shall not, however, be construed as a complete listing of all miscellaneous, incidental, or similar duties which may be required from day-to-day.

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As an Equal Opportunity Employer, decisions to hire and promote are made without regard to race, religion, color, sex, national origin, age, disability, veteran status, or any other classification as proscribed by federal, state or local law.

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