Relationship Banker I

Job Description

Job Description

RELATIONSHIP BANKER DUTY SUMMARY

The position of Relationship Banker I is responsible for fulfilling our mission of providing customer care, quality service and community support while building lasting customer relationships by providing personalized financial guidance and offering tailored product solutions that help clients achieve their goals.

RELATIONSHIP BANKER ESSENTIAL DUTIES

1. Supports both teller and platform functions; focuses on learning and providing excellent customer service.

2. Accurately processes teller transactions and resolves basic customer inquiries.

3. Identifies and refers simple sales opportunities while adhering to compliance and operational standards.

4. Builds foundational banking, digital, and referral skills to progress toward relationship management.

5. Operates personal computer and transaction scanner to process account activity, determine balances, and resolve problems within given authority.

6. Reports malfunctions of equipment as directed.

7. Performs official notary duties upon completion of becoming a Notary Public for the State of Indiana. All required costs associated with certification will be covered by GBC.

8. Answers telephones and directs callers to proper Bank personnel.

9. May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.)

10. May assist in opening and closing the vault daily; may assist in balancing vault currency and coin.

11. May type routine letters, reports and forms.

12. Maintains files, copies, scans and faxes documents, and orders and distributes supplies.

13. Treats people with respect; keeps commitments; Inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.

14. Demonstrates knowledge of and adherence to Equal Employment Opportunity (EEO) policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.

15. Assures compliance with all Bank policies and procedures and all applicable state and federal banking laws, rules and regulations.

16. Completes administrative tasks correctly and on time; supports the Bank’s goals and values; benefits the Bank through outside activities.

17. Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.

MINIMUM REQUIREMENTS FOR TELLER/CUSTOMER SERVICE REPRESENTATIVE POSITION

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• High school diploma or general education degree (GED); or related experience and/or training; or the equivalent combination of education and experience. Work related experience should consist of a cash handling and/or customer service background. Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.

• Caring, Professional & Responsive.

• Friendly and people oriented.

• Enjoy interacting with others face to face.

• Intermediate skills in computer operation including Microsoft Suite.

• Basic typing skills to meet production needs of the position.

• Basic math skills; calculate interest and balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; count currency, coin and negotiable instruments in a timely manner.

• Excellent verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees.

• Ability to deal with routine problems involving multiple facets and variables in standardized situations.

• Good organizational and time management skills.

• Ability to work with general supervision while performing duties.

• Current driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

Please note that this job description is not inclusive of all activities, duties or responsibilities that are required of this position. Duties, responsibilities and activities are subject to change at any time with or without notice.