Respiratory Account Clinician

Job Description

Job Description

“Improving the lives of those with chronic care diseases while providing solutions to our customers.'

Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

Essential Duties:

The Respiratory Account Clinician (RAC) is a dynamic outside sales and marketing representative that calls on physician offices, hospitals, and post-acute care providers, in a specific territory, seeking patient referrals. RAE focuses on Respiratory Equipment and Supplies like: Ventilation, Vests, Oxygen, BiPAP, CPAP and any other durable medical equipment, supplies and services the VP of Sales and Marketing prioritizes as focus. The Respiratory Account Clinician also is responsible for patients with respiratory and respiratory-related equipment. They have the responsibility of the assessment of the patient needs and the selection, instruction, and troubleshooting of appropriate equipment and or service provided to meet those needs; maintaining appropriate Documentation.

Responsibilities:

● 70% Sales and 30% Clinical duties split (3 days/2 days)

● Be able to execute strategic planning and selling to your referral sources. This includes pre-call planning and the ability to understand that each sales call has an opening, probing questioning, presenting of benefits, and closing for the business.

● Become an expert on our core products of Respiratory Equipment and Supplies including Ventilators, Vests, Oxygen, BiPAP, CPAP and any other respiratory related equipment & supplies.

● Meet monthly sales goals and quotas to maximize your commission and to drive revenue for the company.

● Identify and evaluate the top referral sources (i.e. hospitals, home health agencies, and physicians) in your territory and call on those sources to increase patient referrals for the company.

● Call on at a minimum of 8 to 10 referral sources per day establishing relationships, setting up in-services, and seeking patient referrals.

● Be organized and have excellent follow up skills.

● Have excellent communication, negotiation, and listening skills.

● Be able to make presentations to physicians, home health agencies, and hospitals regarding our core products and services.

● Meet all administrative duties including expense reports, weekly conference calls, emails, monthly sales meeting, billing documentation and follow up.

● Be able to provide overall organizational excellence via dedication, quality, and outstanding customer service.

● All account executives should understand durable medical equipment and supply industry, be able to analyze pharmacology products, and apply training on health care industry trends, applicable laws and regulations, market conditions, and the managed health care environment in daily execution of sales calls to physician clients.

● As a Respiratory Account Executive, you will be provided DME products, insights and data to identify and prioritize business, and offer solutions to problems and challenges to physician clients. It is also important to allocate resources in a manner tailored to meet different customer needs and opportunities, monitors performance of plans and makes real-time adjustments.

● Demonstrates thorough understanding and applies training and in-service with respect to disease state, products and relevant competitor products.

● Comprehends and effectively communicates complex technical information, including concepts and continues to expand knowledge in these areas.

● Builds and maintains strong professional relationships with physicians in private practice, medical group practices, hospitals, office staff and others in the patient care continuum.

● Fosters team effectiveness and accomplishment of shared goals through appropriate sharing of knowledge, experience, and information.

● Drives market share growth and maximizes sales performance within the indicated use and for the approved patients.

● Comprehensive understanding of the managed health care industry including reimbursement, State Medicaid programs, medical benefits and interfacing or education/certification with managed care, provider relations or both and will have experience in contracting.

● Performs other duties, as assigned by the regional sales manager.

● Understand and adheres to all of SuperCare Health company policies

● Receives and documents the order for respiratory equipment and or services from the customer service, patient, caregiver, physician, and or family member.

● Collects additional information and or documentation needed from insurance or physician

● Assesses the need of the patient and the best choice of respiratory therapy or services needed

● Responsible for the instruction and education in the proper use and care of respiratory equipment according to the written policies and procedures for the patient, family, and or caregiver.

● Communicates with the patient's physician on changes in patient's condition or needs and carries out adjustment to the patient's Plan of Care

● Completes patient accounts paperwork including Plan of Care- treatment/assessments

● Acts as liaison between SuperCare Health and the patient, family, caregiver and physician

● Assumes full responsibility for their own actions, professional skills, and attitudes

● Follow all policies and procedures as outlined by JCAHO

● Follows up visit for respiratory patients and assists in continuity of care as needed and determined by policy and procedure

● Responsible for setting up respiratory equipment within the appointment/ETA given to ensure patient satisfaction

● Provides services for marketing department and all other departments as necessary

● Demonstrates timeliness, courtesy, sincerity and patience when dealing with patients.

● Supports SuperCare Health by being loyal and informing the office of concerns and problems to be resolved

● Understand and adheres to all of SuperCare Health company policies

● To remain knowledgeable to date on all products

● Maintain a professional, safe, and clean work environment

Education and or Work Experience Requirements:

● Graduate from an accredited high school

● Preferred bachelor’s degree in business, marketing, or natural science

● Knowledge in the Healthcare DME, Ventilation, Vests, Oxygen, CPAP, BiPAP and respiratory supplies. Industry sales is highly desirable.

● 3-5 years experience in sales and marketing of home healthcare and/or post acute care.