Customer Service Representative
$27 - $30 per hourBoutique Recruiting
Position Title: Customer Service Representative The Customer Service Representative plays a critical role in supporting both the team and clients by managing communications through phone and email. This position involves providing product quotes and shipping updates, ensuring that customer inquiries are addressed promptly and professionally. The representative will navigate a diverse range of products, which may present a learning curve but offer the opportunity for professional growth. This role is essential in maintaining customer satisfaction and fostering long-term relationships. The ideal candidate will thrive in a dynamic e-commerce environment and contribute to the company's steady growth. Salary Range: $27.00 - $30.00 / Hour DOE Customer Service Representative Responsibilities:
If you are a Customer service representative looking to take the next step in your career, apply now! #LI-AS1
- Reviewing and responding to customer emails while processing quotes across two email inboxes
- Following up with customers to provide lead times on orders or potential orders
- Updating pricing on the website
- Engaging with previous clients to inquire about additional purchases
- Learning product details to effectively answer customer questions
- 1-3 years of customer service experience in a B2B e-commerce environment with physical products
- Bachelor's degree, preferably in a science or marketing field
- Proficiency with technology and software applications is essential
- Ability to write professional customer service emails
- Experience with Big Commerce is preferred
- Interest in additional responsibilities is preferred
- Comprehensive benefits package
- Paid time off
If you are a Customer service representative looking to take the next step in your career, apply now! #LI-AS1
Vacancy posted 1 day ago
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