Program Supervisor

Job Description

Job Description

POSITION SUMMARY

The Program Supervisor is responsible for overseeing the implementation and coordination of a range of services supporting refugees and other eligible populations. This role provides leadership across multiple grant-funded programs, including Refugee Support Services (RSS), Refugee Cash Assistance (RCA), Refugee School Impact, Health Promotion, and TANF Cooperation grants. The Program Supervisor manages a multidisciplinary team of case managers and program specialists delivering services in education, employment, health, and family support.

Key duties include supervising staff, ensuring compliance with grant requirements, monitoring service delivery, and directly supporting clients with complex needs. The Program Supervisor also builds and maintains strong partnerships with public institutions such as schools, public health departments, and employment services, ensuring timely and equitable access to community resources. Responsibilities may also include planning enrichment activities, coordinating health and wellness programming, facilitating school and employment integration, and providing administrative oversight including data tracking, outcome reporting, and grant documentation.

This position requires strong leadership, case management expertise, and a commitment to trauma-informed, client-centered services. Some evening and weekend hours may be required depending on program needs

ABOUT US

CSS is a Catholic human and social services agency and behavioral health care provider that welcomes people of all faiths through its programs and employment. We provide help for our Alaskan neighbors through a variety of supportive service programs, including emergency shelter, food stability, housing, case management, and refugee assistance. CSS empowers individuals and families on their path to permanent stability, creating thriving communities for all. Located in Anchorage, Alaska, CSS is a nationally accredited organization through the Council on Accreditation (COA), which recognizes that CSS provides high quality services that meet best practice standards in the social service field.

Mission: To promote the physical, spiritual and mental welfare of persons in need in the community. This mission is achieved by:

• Offering charitable assistance to those in need, especially persons who are poor
• Developing and conducting programs to strengthen and support families and the dignity of the human spirit
• Administering the Corporal Works of Mercy and Gospel of Jesus Christ as defined by the magisterium of the Roman Catholic Church and envisioned by the traditional concepts of Catholic Social Teaching and Action through the laity
• And advocating for social justice for the common good of all

ABOUT OUR PROGRAM/DEPARTMENT

Refugee Assistance & Immigration Services (RAIS) provides a bridge for refugees (individuals who have had to flee their countries of origin due to the tragedies of persecution and war) and other new arrivals from their former life experiences to the new skills required for success in the United States. Through a focus on economic self- sufficiency, community integration, and a respect for unique cultures, history and traditions, RAIS creates an environment of compassion and encouragement for refugees to flourish.

REQUIRED COMPETENCIES

Must be able to maintain program/guest/agency confidentiality and professional boundaries while treating each individual with dignity and respect.

Highly organized with keen attention to detail.

Self-motivated and directed with the ability to work alone or as part of a team.

Works well within a rapidly changing environment. Supports group decisions and puts group goals ahead of personal goals.

Communicates openly and honestly.

Deals with difficult and adverse events while maintaining professionalism.

Responds appropriately in the face of tension, emotion, and resistance and seeks support from others when necessary.

Demonstrated leadership, dependability, maturity, creativity, discretion, initiative, and flexibility. Ability and desire to work with a variety of people to carry out the mission and purpose of the program.

Knowledge:

• Knowledge of working with people from different cultures.
• Knowledge of public benefits.
• Knowledge of how to navigate community resources.

Skill:

• Excellent interpersonal skills
• Strong oral and written communication skills.
• Proficient in basic office applications such as Word, Excel, etc.
• Familiarity with computers, internet and experience with e-mail required.
• Ability to gather information and assess client situation rapidly and accurately.
• Ability to write clear, grammatically correct log notes, spell, and alphabetize.
• Ability to complete paperwork thoroughly and accurately.
• Ability to write grant and program reports.
• Ability to compile data related to grant outcomes, and complete paperwork thoroughly, accurately and timely.
• Ability to develop effective improvement plans as well as the aptitude to build partnerships to see those plans through to completion.
• Bilingual preferred.
• Willingness to learn.
• Critical thinking.
• Employee supervision.
• Discretion, flexibility, and organizational ability sufficient to fulfill position responsibility with minimum supervision.
• Ability to relate to other employees, program participants and the public.

R ESPONSIBILITIES

Determine client eligibility, need, and administration of supportive services as prescribed by agency and grant regulations.

Coordinate data collection, report generation and documentation for program outcomes, including required data for the Office of Refugee Resettlement (ORR).

Directly supervise team of case managers, supporting their onboarding and training.

Take a leadership role in direct client services for complicated cases which may include carrying a small caseload.

Conduct intakes and complete needs assessments as needed. Assist enrolled clients in developing detailed plans for achieving employment and self-sufficiency

Responsible for service coordination by assisting clients in implementing their plans, facilitating access, and providing linkage to community resources. Support clients in meeting their objectives, challenge them to continue to progress towards self-sufficiency.

Coordinate service provision among different providers and train service providers in providing culturally informed services to clients.

Coordinate interpreter and translation services. Serve as interpreter or translator or utilize interpreters or translators as appropriate.

Support program management functions during absence of Program Manager or Director and cover case load in the absence of case manager.

Lead, coordinate, and complete trainings per required grant guidelines.

Ensure that case managers are meeting the required outcomes of respective programs and grants in a timely manner.

Coordinate, teach, and develop curriculum for client activities, ensuring that activities are implemented according to the required agency and grant guidelines.

Assist in crisis intervention as necessary, obtaining police, medical, psychiatric, or other emergency services for client(s), as appropriate, and applying CPR techniques when appropriate.

Manage client confidentiality; handle sensitive personal information and encourage staff to maintain confidentiality amongst staff members.

Complete case notes in online databases. All client documentation will be filed in the appropriate client or program file. Ensure that staff are doing so also.

Keep informed of staff communications, changes in CSS and RAIS policies, procedures, and new community resource info daily.

Participate in training and stay current on ongoing issues and trends affecting clients.

Answer telephones courteously; log referrals. Return phone and e-mail messages in a timely manner. Other duties as assigned.

QUALIFICATIONS

Minimum Education Requirement: Associate’s degree in social work, sociology, psychology, counseling, business, or a related field. Two (2) years of relevant experience may be substituted for the education requirement.

Minimum Experience Requirement: One (1) year of experience working in health or human services required, preferably in a non-profit or state agency.

A relevant combination of education and experience may be considered.

WORK ENVIRONMENT

Physical demands: Work is performed in a standard indoor office environment. Occasional lifting of up to 25 pounds. Frequently sitting or standing at a desk for several hours at a time.

Travel: Frequent travel within Anchorage is required. Occasional travel to Wasilla office. Location: 4600 Debarr Road, Anchorage, AK.