Customer Service Representative

We are looking for a customer service coordinator to act as a liaison between our prospective customers and our sales department. this individual will provide product/service information, coordinate appointments and resolve customer issue with efficiency. Responsibilities Answering incoming calls; taking messages and re-direct calls as required Keep records of customer interactions, process customer accounts and file documents. Arrange appointments, conduct follow up calls and maintain communication with customers. Data entry in CRM database Provide support to Sales Reps, Managers and other Premiere Roofing team members. Skills Familiar with using E-mail in a professional manner (Microsoft Outlook) Strong phone skills and active listening Familiarity with CRM systems and practices Customer orientated Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school degree Benefits: 401(k) Paid time off Work Location: In person #J-18808-Ljbffr Archline