Overnight Crisis Support Specialist

Step into a meaningful role where every conversation matters. As a Crisis Counselor at Boys Town, you’ll be a lifeline for individuals in crisis—offering calm, compassionate, and solution‑focused support via phone, text, or chat. Help guide others through difficult moments and make an impact from day one. Support Those in Crisis – Make an Impact as a Crisis Counselor in Omaha, NE! Starting Pay: $17.50–$18.50/hr (plus shift differential if applicable). Full‑Time or Part‑Time: Both Available. This 24/7 hotline may have shifts throughout the day. At least one weekend day is required for all counselors; some holidays will be required as well (at 2x pay). Please note: this is NOT a remote position; the hotline center is located at 144th and Pacific/Dodge in Omaha, NE. Benefits You’ll Enjoy: Medical, Dental, and Vision Insurance – Free services at Boys Town Clinics for enrolled employees 401(k) Retirement Plan with 100% Employer Match – Up to 6% of your salary Paid Vacation, Sick Time, and Paid Holidays – Start earning time off right away Tuition Assistance – Grow your career with educational support Employee Assistance Program – Confidential support for you and your loved ones Life Insurance and Long‑Term Disability – Peace of mind at no extra cost What You’ll Be Doing: Responding to calls, texts, chats, or emails from people in crisis Providing short‑term counseling, de‑escalation, and problem‑solving support Offering referrals and resources when necessary Accurately documenting interactions and maintaining confidentiality Who We’re Looking For: High school diploma or equivalent required (Bachelor’s preferred; required for some programs) At least 21 years old Computer literate, able to take notes while talking to callers Physical & Safety Requirements: Sedentary office work with standard computer use Minimal physical risks in a typical administrative setting Offer hope, provide support, and save lives—start your meaningful career in crisis intervention today. This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E‑Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability‑related accommodation in the application process, contact us at View phone number on click.appcast.io. #J-18808-Ljbffr