Dispatcher

SpartanNash Dispatch Role

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states.

This role is responsible for dispatching driver schedules/routes and working with customers and warehouse operations to ensure accurate, timely and efficient operations, while providing a high level of customer service.

Here's what you'll do:

• Responsible for dispatching driver schedules/routes for load pick-up and deliveries and working with customers and warehouse operations to ensure accurate, timely and efficient operations, while providing a high level of customer service.
• Ensure timely follow-up, resolution and response to any route planning or delivery timing issues that may arise; work with Transportation Supervisors as appropriate.
• Maintain and update the department dispatch/communication log/software according to department procedures.
• Ensure information is accurate and up-to-date to ensure drivers understand all requirements for the scheduled delivery/pick-up (i.e., equipment/truck/trailer used, delivery location, pick-up/delivery time and documentation procedures, etc.) at all times during the dispatch shift.
• Review, verify and process driver delivery paperwork.
• Ensure adherence to company safety and sanitation policies and procedures, as well as all DOT rules and regulations.
• Develop and maintain good working relationships with customers and drivers.
• May assist with coordinating delivery changes, monitoring on-board computers, log reports and maintenance schedules, and submitting necessary information to payroll clerk.
• Work with Transportation/Logistics team to schedule appointments and assist the drivers with questions or issues related to delivery appointments.
• Additional responsibilities may be assigned as needed.

Here's what you'll need:

• Associate's degree (Preferred) in Business Administration or college coursework in Business Administration or Supply Chain or other related area.
• High school diploma or GED (required)
• Two years of logistics/transportation experience. Must have basic knowledge of dispatch operations.
• Good written and verbal communication skills and customer service skills; ability to interact with associates at all levels and external customers.
• Must be able to work in a fast-paced environment.
• Must be detail-oriented, organized and able to prioritize and multi-task.
• Good problem-solving and follow-up skills.
• Working knowledge of logistics operations.
• Proficient in MS Office (Excel and Word).
• Basic knowledge of DOT (Department of Transportation) regulations and familiarly with transportation systems, Cadec experience preferred.

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.

We are not able to sponsor work visas for this position.