Customer Retention Specialist - State Farm Agent Team Member

State Farm Insurance Agency seeks an Insurance Licensed Customer Retention/Service Rep-State Farm Agent Team Member to support existing customers and help grow the agency through value-based relationship conversations with existing and prospective clients. This role focuses on inbound and outbound customer contacts, outreach, relationship maintenance, and proactive inbound/outbound conversations to drive retention and sales. Prior insurance licensing or experience is a plus but not mandatory. We don’t focus on your GPA or degrees—what matters most is your positivity, strong work ethic, ability to connect with clients, coachability, willingness to receive feedback, and your ability to learn quickly. If you want to work with a local team and build lasting customer relationships, we’d love to hear from you. Responsibilities Contact customers for renewals, coverage options, and ongoing support Review policies/accounts and recommend updates to address coverage gaps Cross-sell additional products based on customer needs Identify opportunities to improve satisfaction and engagement Provide timely quotes and follow up within the same business day when possible Maintain accurate customer records and documentation Prioritize and manage workflow to ensure efficient, accurate processing Represent the agency at occasional community events Build a referral network center of influence and generate leads Create and contribute to customer reviews (including social media) Qualifications Illinois Property & Casualty and Life & Health Insurance Licenses required (must possess or be able to acquire asap) Insurance agency knowledge and experience helpful Strong communication skills (verbal + written) and persuasive customer conversations Natural relationship-builder—friendly, empathetic, and patient Calm under pressure; proactive problem-solver Coachable with a positive, “can-do” attitude Reliable, strong work ethic, and fast learner Comfortable handling phone/computer work all day Prefer candidates who are within a 30-minute commute to our office Office hours Mon-Fri, 9:00 AM - 5:00 PM (no evenings/no weekends) Benefits Base pa y (DOE) Incentive comp based on production Paid time off (personal/holidays) Profit sharing plan Training & development + advancement opportunities License fees reimbursed after 6 months (if unlicensed) Total comp 35k-60k+ (base salary plus uncapped incentives), depending on your production, skills, licenses, education & experience. Note: Illinois Property & Casualty and Life & Health Insurance Licenses required (must possess or be able to acquire asap). We’ll provide clear guidance on exactly how to get started. #J-18808-Ljbffr Kristy Beal - State Farm Agent