Director of Sales Operations

Are you looking to Optimize your life? Start your exciting path to a rewarding career today! We are Optimum, a leader in the fast-paced world of connectivity, and we're seeking driven and enthusiastic professionals to join our team, empower lives, fuel businesses, and drive innovation. Connectivity is now longer a luxury, but a necessity. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. Our successes, now and in the future, are powered by our amazing product, a commitment to our people and culture, and the connections we make in our communities. If you are resourceful, collaborative, and passionate about delivering consistent excellence, Optimum is for you!Job Summary The Director of Sales Operations is responsible for leading and optimizing operational functions that support revenue growth, customer experience, and sales execution. This leadership role oversees Order Entry, Call Center Support, Project Management, Channel Partner Support, and Quality Assurance to ensure operational excellence, process efficiency, and scalable business performance. The ideal candidate is a strategic and results-oriented leader with strong operational discipline, cross-functional collaboration skills, and experience driving transformation initiatives within telecommunications, technology, or business services organizations. Responsibilities Sales Operations Leadership Develop and execute operational strategies that improve sales productivity, customer satisfaction, and revenue performance. Lead operational support functions aligned to company growth objectives and sales priorities. Partner with Sales, Finance, IT, Product, and Customer Experience teams to streamline operational workflows and remove business friction. Establish operational KPIs, dashboards, and reporting to monitor performance and identify improvement opportunities. Drive continuous improvement initiatives focused on scalability, automation, and process optimization. Order Entry & Sales Support Oversee order management processes to ensure accurate, timely, and compliant order submission and fulfillment. Improve quote-to-cash workflows and reduce order fallout, rework, and processing delays. Develop operational standards and controls that improve sales accuracy and customer onboarding experience. Partner with system and technology teams to enhance CRM and order management tools. Call Center Support Operations Lead support operations that assist internal sales teams, partners, and customers. Establish service level agreements (SLAs), escalation management processes, and operational performance standards. Improve responsiveness, case management, and issue resolution effectiveness. Monitor operational metrics including handle time, resolution time, service quality, and customer satisfaction. Project Management & Business Initiatives Lead cross-functional operational projects and strategic business initiatives from planning through execution. Build and manage project roadmaps, timelines, risk mitigation plans, and stakeholder communications. Drive organizational readiness for new products, process changes, system enhancements, and go-to-market initiatives. Ensure successful implementation of operational transformation initiatives. Channel Partner Support Develop operational support models that improve the experience and effectiveness of channel partners and indirect sales organizations. Ensure partners have access to accurate pricing, ordering processes, sales support, and issue resolution. Collaborate with Channel Sales leadership to improve partner onboarding, engagement, and operational efficiency. Identify operational gaps impacting partner satisfaction and sales performance. Quality Assurance & Compliance Establish and maintain quality assurance programs across operational support functions. Monitor operational accuracy, policy compliance, and customer experience standards. Conduct audits, process reviews, and root cause analysis to identify operational improvement opportunities. Implement quality scorecards, training programs, and corrective action plans. Qualifications Bachelor’s degree in Business, Operations, Telecommunications, or related field required; MBA preferred 8+ years of progressive leadership experience in Sales Operations, Business Operations, or Customer Support environments Experience leading operational teams within telecommunications, technology, SaaS, or business services industries preferred Strong knowledge of order management, sales support processes, CRM platforms, and operational workflows Proven experience managing large-scale operational projects and cross-functional initiatives Strong analytical, organizational, and problem-solving skills Excellent communication and executive presentation abilities Experience with Salesforce.com or similar CRM and operational systems preferred At Optimum, every action and interaction we take part in, is driven by our three Guiding Principles: Do What’s Right, Drive One Optimum, and Make It Happen. These aren’t just words, they help us build trust, create real community, and embrace new ways of thinking. Our employees are empowered to do the right thing for our customers and co-workers and to recognize and reward these behaviors when we see them. It’s all part of the bigger picture of “Be The Difference” where each employee knows they have the power to enact real change, share new ideas, and understand that learning never stops. If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team. Together, we'll shape the future of connectivity. All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company’s discretion based on business necessity. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements. Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law. Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $141,372.00 - $201,960.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.