Junior IR Specialist

Job Description George Consulting is seeking a Junior IT Specialist to support NIPO at the Washington Navy Yard. Roles and Responsibilities The Junior IT Specialist responsibilities will include, but are not limited to: Perform duties in information technology management to include: issuing, troubleshooting, and monitoring command mobile devices, external hard drives, computer headsets, and phone headsets. Use judgment and initiative to determine the correct approach or action in non-routine situations; display ability to interpret and adapt guidelines in a frequently changing environment and maintain and update the Navy IPO "Process Desk Guides - (PDGs)" under their cognizance, which functions as an "operations manual". Assist Helpdesk Lead with IT helpdesk inquiries. Respond to and track helpdesk issues via Navy IPO SharePoint portal ticketing system. Tasks may include, but not limited to: toner replacements, cubicle and office setups, Teams/GVS/VTC/SVTC setups, Cisco desk phone setups, voicemail PIN resets, and software resolutions. Assist IT Helpdesk lead in maintaining master mobile device database and tracking Mobile User Agreements (MUA). Serve as liaison between Navy IPO personnel and DoN CIO Mobility Team; submitting ITD tickets to DoN CIO Mobility team via SECNAV SharePoint Portal for initial issuance of mobile devices, provide documentation for missing, lost, stolen, or damaged (MLSD) devices, and requesting any out-of-baseline features, such as international plans. Assist users with initial setup, Purebred setup, and mandated updates of mobile devices within the Flank Speed (Navy Office 365) environment. Obtain DISA Purebred Agent designation by fulfilling training and registration requirements. Acting as Tier-I support, perform basic troubleshooting to resolve mobile device issues; such as incorrect passcodes, passwords, e-mail not synching, etc., prior to escalating to DoN CIO ITD ticketing system. Assist users with Microsoft Teams (MS Teams), Global Video Services (GVS), VTC (Video Teleconference), and Secure Video Teleconference (SVTC) setups using the Navy IPO SharePoint VTC/SVTC tracking system. Assist users with desk phone setup within the Cisco Unity and Cisco Call Manager applications. Assist Information Systems Security Manager (ISSM) with DMCC-S devices; including assignment and troubleshooting. Assist with disposal of retiring government assets and property through DLA Disposition Services (formerly known as DRMO). Obtain AMPS account to submit Electronic. Turn in Document (ETID) documentation and palletize property prior to turn-in. Must be able to lift up to 30lbs. THIS POSITION REQUIRES THE ABILITY TO OBTAIN AN ACTIVE DEPARTMENT OF DEFENSE SECRET SECURITY CLEARANCE. Required Skills & Experience Qualifications Minimum qualifications: Education: High School Diploma or GED Experience: CompTIA A+ certification and one year’s experience in helpdesk or equivalent technical support position. Familiarization with Windows 10/11 operating systems and Apple/Android mobile devices. #J-18808-Ljbffr georgeconsulting