VP eCommerce

Are you looking to Optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore - it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the Company for you!

We are Optimum!

Job Summary

The Head of eCommerce will have full accountability for the digital strategy and execution across the Optimum footprint. This role will be responsible for defining and executing the digital strategy, driving customer acquisition, base management and creating a best-in-class digital customer experience. This leader will report to the Chief Marketing Officer and will be responsible for driving the performance tied to gross adds and ROI targets. This leader will be transformation oriented with a strong sense of urgency, perseverance and open mindedness to lead and drive change.


Responsibilities

Accountable for the digital strategy and execution for the Optimum brand, collaborating with key stakeholders to prioritize a roadmap that will deliver top line revenue growth as well as cost reduction through improved customer experience and enhanced digital self-service.


Establish a culture of action, and discipline, with continuous data-driven decision making to ensure collectively deliver and exceed business performance expectations.


Responsible for achieving sales and gross adds goals through digital channels including eCommerce and Retail channels


Provide strategic direction, oversee and drive the development of roadmaps and business cases for the customer journey and digital experiences, in partnership with technology/development partners


Collaborate with marketing on channel specific go-to-market strategies that manage customer segments most effectively


Operate as strategic yet hands-on, adaptive leader who can reinvent the playbook


Build and mentor a high-performing team with continued focus on employee experience


Expectations


Direct the leadership team across Optimum footprint to be visible and hands-on to both employees and prospective customers


Strong thought leadership with subject matter expertise to drive passion, urgency and discipline amongst larger team


Review and evolve the e-commerce sales channels strategy, refine the roadmap, and deliver on sales performance expectations


Ability to be present in Optimum Headquarters in Long Island City, NY, while also being present in the Optimum field across 21 states; Travel required


Strong stakeholder partnership across key leadership roles including but not limited to regional engagement, technology/development, product, marketing, customer experience


Qualifications

BA/BS degree in business, marketing or related field


10+ years related digital experience in B2C sales, marketing or ecommerce


Demonstrated experience delivering effective and innovative digital strategies across the digital landscape for consumers


Minimum of 10+ years consumer sales leadership with a proven track record of consistent delivery against business plans and targets


Experience in broadband, wireless, cable industry or similar regulated B2C, home-oriented business is necessary


P&L leadership and mindset with a strong track record of growth


Experience with Adobe suite of products, including Experience Manager, Analytics, CDP


Proven experience building a culture of data-driven decision-making, action, and delivery


Strong leadership experience overseeing a digital team that is responsible for building and maintaining websites that drive sales


Experience managing across a diverse and highly distributed footprint strongly preferred


Proven ability to collaborate across technology, operations, and marketing teams to optimize and expand product offerings and solutions while driving growth and delivering of customer promise


Robust understanding of consumer behavior and experience using different channels to engage target markets and audiences


Proven executive presence, strategic capabilities, effective collaborator, and superior influencing skills


Demonstrated experience developing and providing sound, data-driven guidance and decisions to senior business leadership on sales strategies and performance


Demonstrates influential leadership with authentic motivation capabilities, and proven ability to successfully manage through transformation and change


Solid understanding of web metrics, digital analytics, and ability to generate, analyze and interpret data


At Optimum, we're fueled by our four core pillars: Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.


All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the Company from time to time, in the Company's discretion based on business necessity.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, national origin, religion, age, disability, sex, sexual orientation, gender identity or protected veteran status, or any other basis protected by applicable federal, state, or local law. The Company provides reasonable accommodations upon request in accordance with applicable requirements.

Optimum collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state, and local law.


Applicants for employment with the Company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $178,500.00 - $255,000.00 / year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.