Senior Operations Manager

Company Description


Blue Ridge NC Logistics LLC is a fast-growing Amazon Delivery Service Partner (DSP) based in Southern Pines, NC. We are committed to excellence in safety, reliability, and customer satisfaction. As we continue to expand, we are seeking a Senior Operations Dispatcher to join our leadership team and help oversee daily operations, route performance, and driver support.

If you are a motivated, organized, and detail-oriented leader who thrives in a fast-paced environment, we'd love to hear from you.


Job Description


What We Offer:

• $50,000 - $60,000 per year, based on experience and qualifications + Bonus
• Full benefits package including Health, Vision, Dental, Life Insurance , and 401(k)
• Opportunity for growth and leadership within the organization
• Performance-based incentives and bonuses
• Supportive, team-oriented work environment

Responsibilities:

The Senior Operations Manager plays a key role in ensuring successful daily delivery operations. You will:

• Oversee dispatch operations for all delivery routes and ensure on-time performance
• Monitor route progress and proactively resolve issues related to delays, safety incidents, or customer escalations
• Manage, coach, and support Delivery Associates (DAs) to meet company performance and safety standards
• Track and analyze operational metrics such as on-road performance, route completion, and station compliance
• Coordinate with Amazon station management, Driver Support, and Safety teams as needed
• Assist in scheduling, route planning, and daily logistics coordination
• Maintain clear and professional communication across all levels of the organization
• Enforce compliance with all company and Amazon policies, including DOT and safety requirements
• Prepare shift handoff reports and identify process improvements for greater efficiency

Qualifications


Requirements:

• Must be 21 years of age or older
• High school diploma or equivalent (Bachelor's degree preferred)
• 2+ years of logistics, dispatching, or operations management experience (Amazon DSP or similar preferred)
• Strong leadership, communication, and problem-solving skills
• Ability to work flexible hours, including weekends and holidays
• Proficiency with technology tools (Excel, Slack, GPS systems, routing dashboards, etc.)
• Ability to manage multiple priorities in a fast-paced environment
• Commitment to safety, accuracy, and team collaboration

Preferred Qualifications:

• Experience managing delivery operations or fleet management
• Knowledge of Amazon DSP metrics (DSB, On-Road Compliance, DA metrics)
• Bilingual in English and Spanish is a strong plus
• Experience leading teams of 100+ employees

Additional Information


At Blue Ridge NC Logistics , we believe in supporting and developing our people. Our leadership team works side by side with our drivers to ensure every delivery is made safely and efficiently.

If you're looking for a career with purpose, growth, and teamwork - join us as we safely deliver smiles across North Carolina.