Senior Operations Manager

Senior Operations Dispatcher

Blue Ridge NC Logistics LLC is a fast-growing Amazon Delivery Service Partner (DSP) based in Southern Pines, NC. We are committed to excellence in safety, reliability, and customer satisfaction. As we continue to expand, we are seeking a Senior Operations Dispatcher to join our leadership team and help oversee daily operations, route performance, and driver support.

If you are a motivated, organized, and detail-oriented leader who thrives in a fast-paced environment, we'd love to hear from you.

What We Offer:

• $50,000 – $60,000 per year, based on experience and qualifications + Bonus
• Full benefits package including Health, Vision, Dental, Life Insurance, and 401(k)
• Opportunity for growth and leadership within the organization
• Performance-based incentives and bonuses
• Supportive, team-oriented work environment

Responsibilities:

The Senior Operations Manager plays a key role in ensuring successful daily delivery operations. You will:

• Oversee dispatch operations for all delivery routes and ensure on-time performance
• Monitor route progress and proactively resolve issues related to delays, safety incidents, or customer escalations
• Manage, coach, and support Delivery Associates (DAs) to meet company performance and safety standards
• Track and analyze operational metrics such as on-road performance, route completion, and station compliance
• Coordinate with Amazon station management, Driver Support, and Safety teams as needed
• Assist in scheduling, route planning, and daily logistics coordination
• Maintain clear and professional communication across all levels of the organization
• Enforce compliance with all company and Amazon policies, including DOT and safety requirements
• Prepare shift handoff reports and identify process improvements for greater efficiency

Requirements:

• Must be 21 years of age or older
• High school diploma or equivalent (Bachelor's degree preferred)
• 2+ years of logistics, dispatching, or operations management experience (Amazon DSP or similar preferred)
• Strong leadership, communication, and problem-solving skills
• Ability to work flexible hours, including weekends and holidays
• Proficiency with technology tools (Excel, Slack, GPS systems, routing dashboards, etc.)
• Ability to manage multiple priorities in a fast-paced environment
• Commitment to safety, accuracy, and team collaboration

Preferred Qualifications:

• Experience managing delivery operations or fleet management
• Knowledge of Amazon DSP metrics (DSB, On-Road Compliance, DA metrics)
• Bilingual in English and Spanish is a strong plus
• Experience leading teams of 100+ employees

At Blue Ridge NC Logistics, we believe in supporting and developing our people. Our leadership team works side by side with our drivers to ensure every delivery is made safely and efficiently.

If you're looking for a career with purpose, growth, and teamwork — join us as we safely deliver smiles across North Carolina.