Logistics Manager

Logistics ManagerLola Blankets is a fast-growing comfort and lifestyle brand on a mission to make the world a cozier place. We are seeking an experienced Logistics Manager to establish world-class import and logistics capabilities. Lola wants to rebuild its entire transportation network to establish strong relationships with freight forwarders, create strong operational and logistical processes, manage import, duty, and documentation compliance, and make receiving at warehouses run smoothly. You will ensure that Lola Accounting has the easy ability to review or audit any single shipment. You will partner closely with Lola's vendors, Production team, and Warehouse teams to own the product's journey from ex-factory to in-stock.Core ResponsibilitiesTransportation & Logistics ManagementDesign and build Lola's inbound transportation network and processes, from ex-factory to warehouse dockDecide routing and port strategy (West Coast vs. East Coast, transload vs. direct, etc.) for each Lola warehouseDefine clear roles and handoffs between vendors, freight forwarders, customs brokers, and Lola warehousesEstablish and maintain strong forwarder relationships, managing day-to-day operations including regular shipments, scorecards, QBRs, and escalationsNegotiate ocean rates, contract allocations, peak-season space, drayage, and accessorialsPartner with Finance, Production, and Planning to ensure strong terms and payment complianceEstablish accurate dashboarding and reporting of costs and service levels over time; own those budgets and resultsImport Compliance & DutyOwn importer-of-record compliance in every market we import into: customs brokers, bonds, ISF, entries and duty paymentOwn HTS classification, country-of-origin documentation, valuation and duty rate accuracyMaintain all import documentation and product compliance documentation; keep audit-ready records and respond to any customs holds, exams, or inquiriesProcesses & DocumentationOwn the inbound playbook: booking, documentation, tracking, reporting, exceptions, claimsMaintain accurate shipment visibility from ex-factory to stock, with tracking in our systems and clear ETAs for the business to plan aroundKeep a clean record for every shipment so Accounting can review or audit anythingWarehouse ReceivingPartner with our 3PL warehouses on appointment scheduling, dock capacity and receiving SLAsPlan container flow around seasonal peaks so receiving keeps up with demandResolve any issues: delays, damage, shortages, and discrepanciesTrack ex-factory to in-stock lead time and drive it downThis role will report to the Senior Director of Operations. Candidates must be in New York or Utah and need to be hybrid in either office 3 days per week.Qualifications6+ years in international logistics or import operations, with at least 3 years' experience managing ocean freight from Asia at scale for a US importer brandHands-on experience building or rebuilding an import and inbound logistics function from scratchDeep working knowledge of US customs: ISF, entries, HTS classification, bonds, and duty; Experience importing into Canada and other international markets is a strong plusA track record of selecting, contracting and managing freight forwarders and customs brokersAbility to use data, reporting, and systems management to drive cross-team transparencyStrong commercial skills: rate negotiation, contract terms, and land-cost modelingExperience working with 3PL warehouses on inbound receivingComfortable working in a fast-moving, highly seasonal consumer businessExperience working with offshore and intermediate warehousing a plusWhat We OfferCompetitive base salary and annual bonus based on company and individual performance21 days paid vacation + all federal holidaysFull health benefits (health, dental, vision, mental)16 weeks paid birth parent leave; 8 weeks non-birth parent leave55% off Lola Blankets for friends and familyOpportunities for career growth within Lola Blankets