Embassy Liaison - DAYS

Embassy (Post) Liaison

As our Embassy (Post) Liaison, you are responsible for facilitating communication and cooperation between people and organizations like the National Visa Center, the U.S. Customs and Immigration Service, and the U.S. Department of State. You will play an integral part in aiding our overseas posts, and managing inquiries from all over the globe. You may even have opportunities to travel overseas to work directly with our posts. Once you're a part of this seven-person unit, our benefits package helps take care of you and your family in many ways, including an excellent Employee Assistance Program. Career development is as important to us as it is to you, which is why we love to promote from within.

Here's why we want you to consider LDRM:

• Tuition reimbursement program.
• Daytime hours, and no weekends.
• 401(k), health, dental and vision plans, and other insurances you can use.
• An Employee Assistance Plan that's ready when you need it.
• Paid training and paid time off.

Responsibilities:

• Establish and maintain effective communications and liaison activities with Foreign Service Officers to resolve immigrant visa processing questions before they become issues.
• Provide guidance to Visa Support Service employees on documentary and process requirements when preparing casework for transmission to consulates.
• Track visa appointment scheduling to ensure that foreign consulates receive the volume of casework necessary to fill their interview slots.
• Assist Unit Managers and the Assistant Operations Manager to ensure timely resolution of issues and identify training needs for staff supporting document review processing.
• Actively engage visa processors to ensure that they understand the requirements of individual foreign posts.
• Maintain up-to-date knowledge of systems used in processing visa applicants to assist consulates in responding to a broad array of processing questions.
• You may be required to perform other duties as assigned to advance the unit's mission.

Qualifications:

• Must be able to obtain and maintain a SECRET-level federal security clearance.
• High school diploma.
• Strong written and verbal command of the English language.
• Excellent interpersonal and communication skills.
• Must be a self-starter who is a proven problem solver.
• Must demonstrate a professional work ethic.
• Ability to work independently and collaboratively.
• Analytical skills and attention to detail to successfully analyze and evaluate issues, and disseminate information to a wide audience.
• Positive attitude focused on customer satisfaction.
• Must pass a computer-based, role-specific skills assessment with a minimum score of 85%.

Desired Qualifications:

• Associates degree, or BA/BS degree.
• Knowledge of the National Visa Center programs and processes.
• One (1) year experience in immigrant visa document review processes.
• You must be a U.S. citizen to be considered. Additionally, you must successfully complete a credit and criminal background check and be able to obtain a Secret-level federal security clearance.

Physical Demands & Work Environment:

• While performing the duties of this job, you may occasionally be required to stand; walk; sit; lift up to 20 lbs.; bend; reach; carry; stoop; kneel; use hands and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; speak; or hear.
• Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus.
• You will primarily work in an office environment but may be required to work in other work environments as well.

At LDRM, honesty and integrity govern our activities. We fulfill our commitments, and we treat everyone with dignity and respect. As an Alaska Native company, our mission is to improve the quality of life for our shareholders and our people by maximizing economic growth, protecting and enhancing our environment, and by promoting healthy communities with decisions, actions, and behaviors consistent with our core principles.

Job ID 2026-25417

Work Type On-Site