Care Manager II-Facility Based (Full time, Mecklenburg County, North Carolina Based)

The Care Manager II-Facility Based provides Transitional Care Management and Physical Health Consultation for members with physical and/or behavioral health needs in Acute Care facilities, State Operated Developmental Centers, and Justice System settings. For Care Manager II-Facility Based assigned to a facility, there will be active and onsite participation in discharge planning beginning with admission. This is a full‑time hybrid opportunity. There is no expectation of coming into the office routinely, however, the selected candidate must be available to report onsite to the Alliance Office (Charlotte, North Carolina) for business meetings as needed. The successful candidate will also be required to travel at least weekly throughout Mecklenburg to meet with members, providers and/or other community stakeholders in a hospital setting. Responsibilities & Duties Provide Care Team Support Support members transitioning from inpatient settings to the appropriate and least restrictive lower or lateral level of care Provide subject matter expertise, within scope, regarding member’s physical and/or behavioral health to support the development and delivery of a whole person approach to Care Management Work collaboratively with other Alliance staff, behavioral health providers, primary care physicians, specialty care providers and other community partners and stakeholders to support members in their home communities and address barriers Core Transitional Care Management Functions Conduct on‑site visit with the member during their stay in an institution (e.g., acute, subacute and long‑term stay facilities) Conduct outreach to the member’s providers Obtain a copy of the discharge plan and ensure the discharge plan is made available to authorized community providers who will be serving the member post‑discharge Facilitate clinical handoffs to other Health Plans and Providers as applicable Refer and assist members in accessing needed social services and supports identified as part of the transitional care management process, including access to housing, behavioral health services, residential services and supports, medical and wellness services Assist the member in obtaining needed medications prior to discharge, ensure an appropriate care team member conducts medication reconciliation/management and supports medication adherence Develop a 90‑day post‑discharge transition plan prior to discharge from residential or inpatient settings, in consultation with the member, facility staff and the member’s care team, that outlines how the member will maintain or access needed services and supports, transition to the new care setting, and integrate into their community Communicate and provide education to the member and the member’s caregivers and providers to promote understanding of the 90‑day post‑discharge transition plan Assist with scheduling of transportation, in‑home services, and follow‑up outpatient visits with appropriate providers within a maximum of seven (7) calendar days post‑discharge, unless required within a shorter timeframe Conduct reach and transitions for Special Populations receiving care in inpatient settings (PRTF, SNF’s) Monitoring/Coordination Appropriately elevate high risk/high visibility and/or complex barriers/needs members who may have difficulty transitioning out of the facility in a timely manner to supervisors. High risk can involve health and safety of a member, staff, or organizational risk Review cases with clinical complexity with direct supervisor and follow escalation protocols to ensure timely engagement from members or our Medical Team and Provider Networks Obtain information releases that will improve care management activities on behalf of the member Report care quality concerns to Quality Management as needed Documentation Ensure all clinical documentation (e.g., goals, plans, progress notes, etc.) meet state, agency, and Medicaid requirements Follow administrative procedures and effectively manage caseload Data Review, validate and interpret risk stratification data and population health groups and recommend changes or adjustments to care management approach as needed Utilize data to analyze needs of the members we serve, guide staff training development, identify resource needs and ensure consistency of workflow implementation across disciplines Travel Travel between Alliance offices, attending meetings on behalf of Alliance, participating in Alliance‑sponsored events, etc. may be required Travel to meet with members, providers, stakeholders, attend court hearings etc. is required Minimum Requirements Education & Experience Graduation from an accredited school of Nursing and three (3) years of full‑time, post‑degree experience providing care management, case management, care coordination, discharge planning, or utilization management to members with behavioral health and physical health conditions in a behavioral health, medical, or managed care setting. Must have a valid, active RN license in North Carolina. Or Master’s degree from an accredited college or university in human services or a related field and at least two (2) years of full‑time, post‑graduate degree experience providing care management, case management, care coordination, discharge planning, or utilization management to members with behavioral health and physical health conditions in a behavioral health, medical, or managed care setting. Must have a valid, active clinical license (LCSW, LMFT, LCAS, LCMHC, LPA) in North Carolina. Knowledge, Skills, & Abilities Demonstrated knowledge of the assessment and treatment of mental health, substance abuse, intellectual and developmental disabilities Knowledge of legal, waiver, accreditation standards and program practices/requirements Knowledge of the Alliance Health service benefit plans and network providers Person‑centered thinking/planning Detail‑oriented Ability to independently organize multiple tasks, priorities, and to effectively manage an assigned caseload under pressure of deadlines Exceptional interpersonal skills, highly effective communication ability Ability to make prompt independent decisions based upon relevant facts and established processes Problem‑solving, negotiation and conflict resolution skills Proficiency in Microsoft Office products (Word, Excel, Outlook, etc.) is required Salary Range $68,227 - $86,990 / Annual Exact compensation will be determined based on the candidate's education, experience, external market data and consideration of internal equity. An excellent fringe benefit package accompanies the salary, which includes: Medical, Dental, Vision, Life, Long‑term Disability Generous retirement savings plan Flexible work schedules including hybrid/remote options Paid time off including vacation, sick leave, holiday, management leave Dress flexibility Employment for this position is contingent upon a satisfactory background and MVR (Motor Vehicle Registration) check, which will be performed after acceptance of an offer of employment and prior to the employee's start date. Education Required Master’s or better in Human Services Nursing or better in Nursing Licenses & Certifications Required Licensed Clinical Addiction Specialist Licensed Clinical Mental Health Counselor Licensed Clinical Social Worker Licensed Marriage & Family Therapist Licensed Psychological Associate Registered Nurse Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Alliance Health