Hampton Inn-Branson on the Strip - Housekeeping Attendant

The Housekeeper is responsible for the general cleanliness of hotel rooms. The position is responsible for cleaning assigned guest hotel rooms and maintaining a high level of cleanliness inside the building.

ESSENTIAL DUTIES, FUNCTIONS, AND RESPONSIBILITIES

• Enter and prepare guest rooms for cleaning.
• Ensure no items are left from previous guests in drawers, refrigerators, and microwaves.
• Work closely with the Housekeeping Supervisor to maintain cleanliness in all areas.
• Replenish amenity items in rooms.
• Care for and maintain all company equipment that has been issued.
• Adhere to proper techniques of mixing chemicals, cleaning disinfectants, and solutions, etc.
• Vacuum hallways, entryways, and common areas as needed.
• Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
• Report any lost and found items in the hotel common areas or hotel rooms immediately to the manager to secure.
• Ensure that public bathrooms are stocked with soap, toiletries, and other necessary supplies.
• Clean hotel rooms after guests check out of the room:
  • Bathroom: remove towels from floor and replace with clean; clean sink, bathtub, counters, toilet, and mirrors; sweep and mop floors; empty trash and replace trash liner.
  • Bedroom(s)/Living Area: dust furniture; clean mirrors; check for cobwebs; vacuum all carpets and rugs; and takes out the trash.
  • Closet: cleans the closet area, ensures that ironing board and supplies are in good condition, and ensures that there is the proper number of hangers.
• Attend to guest requests/complaints in a professional manner and follow brand standards at all times.
• Attend all training classes assigned.
• Responsible for achieving and exceeding the guest satisfaction score.
• Keep housekeeping carts organized and clean.
• Assist other team members as directed by the Housekeeping Supervisor.
• Ensure that the guest room door is secured and locked, when exiting the room.
• Exhibit exemplary attendance and punctuality.
• Comply with company policies and procedures.
• Perform other duties as assigned.

EDUCATION & RELATED EXPERIENCE

• High School Diploma or equivalent GED is preferred.
• Prior experience in housekeeping or a similar position is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of principles and processes for providing customer and personal services.
• Knowledge of important safety protocols.
• The ability to work in a constant state of alertness and in a safe manner.
• The ability to actively look for ways to help others in the housekeeping department.
• The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules.
• The ability to develop and maintain positive working relationships with co-workers and residents.
• The ability to understand and carry out verbal and written instructions.
• The ability to prioritize and make rational and appropriate decisions.
• The ability to use cleaning equipment including mops, cleaning supplies, vacuum cleaner, and a cart.
• The ability to communicate information and ideas in speaking so others will understand.
• The ability to handle multiple priorities simultaneously.
• The ability to maintain sufficient hygiene to avoid posting health risks to guests.
• The ability to give full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• The ability to effectively communicate with co-workers and guests.

SUPERVISORY RESPONSIBILITIES AND INTERACTIONS WITH OTHERS

This position has no supervisory duties. The Housekeeper will be expected to interact with co-workers, guests, and visitors on a daily basis.