Call Center Representative

Alta Resources Hiring!

Alta Resources is looking for full-time and part-time call center representatives to provide professional, high-quality, "best-in-class" customer service.

When you join Alta Resources as a call center rep, you will have the opportunity to make a difference in the life of customers. You will listen to, talk with, and problem solve the issues of concerned customers.

What You'll Do:

• Work with inbound and/or outbound phone calls, email, social media, and other forms of communication to address the needs of our clients' customers.
• Help facilitate, analyze, and resolve (i.e., troubleshoot) customer issues. Provide product support.
• Investigate and follow up on questions/issues to resolve concerns in an accurate and timely manner.
• Provide solutions, recommendations, and product information with a sense of urgency, positivity, and empathy.

Qualifications/Requirements:

• Strong desire and passion to help people, or as we say at Alta Resources, "Take care of people."
• Excellent interpersonal, verbal, and written communication skills.
• Ability to build relationships with clients, consumers, and coworkers.
• Strong organization and time management skills.

Education & Experience:

• High school diploma or equivalent (GED, HSED) required. Post high school education is preferred.
• Previous work experience in customer service, sales, training, or member retention required.
• Ability to quickly learn program and product knowledge, work on a PC, and navigate a Windows environment.
• Beginner to intermediate knowledge and use of Microsoft Word, Excel, PowerPoint, and Outlook.
• Polished phone demeanor, tone, and etiquette is required.

Neenah, WI | Brea, CA | Fort Myers, FL | Pasig City, PH | Belize City, BZ | Mexico City, MX