Assistant General Manager

WHO WE NEED

This position provides support to the General Manager and oversees the day-to-day operations. These daily operations include scheduling team members, ensuring appropriate staffing, responding to customer and client inquiries. This position also ensures that each parking location’s operations are performed in a professional and responsive manner while meeting all contractual obligations. Promote client relationship development through outstanding communication. Oversee daily activities of parking garages to maximize scheduling and real time utilization of Team Members. Assist in onboarding, offboarding and performance management of Team Members. Ensure that operational guidelines, security, cash control and customer service procedures are implemented and adhered to. Recommend and implement plans or programs to improve safety and other aspects of operations. Assist in training team members in customer service, safety, and inclusion. Prepare and conduct operational audits. Ensure systems are operational twenty-four hours a day, seven days a week. Set and maintain a positive and professional example for the workforce. Drop, move, and pick up parking equipment (cones, barricades, signs, etc.), as required. Handle and safeguard cash before, during, and after select events, as required. Other duties as assigned.

IDEAL CANDIDATE SKILLS

Knowledge of financial reporting and budget responsibility. Ability to lead workforce teams of both professional and front-line employees. Excellent organizational, problem-solving and time management skills. Exceptional verbal and written communications skills. Ability to remain driven to ensure the best possible support and customer service. Time management and prioritization skills.

MINIMUM REQUIRED QUALIFICATIONS

A high school diploma or GED. 5+ years management or supervisory experience in customer service

BENEFITS WE OFFER

18 days of Recharging your Battery (PTO) Paid holidays Bereavement Flexible and health spending accounts Short term disability Critical illness and accident benefits 401(k) and more are available to eligible Team Members There’s also the opportunity to work with a genuinely awesome team of co-workers #J-18808-Ljbffr The Car Park