Quality Assurance Executive - Shadow Ridge

Job Description

Job Description

Are you looking for a place where meaningful moments are made together?

 

We make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Quality Assurance Executive , you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together. 

 

Where great benefits lead to a life fulfilled.  

• Competitive Pay 

• Medical/Dental/Vision/401K opportunities 

• Travel discounts 

• Credit Union Membership 

• Tuition Reimbursement 

• Professional Counseling & Family Support 

• Growth and Development Opportunities 

*Benefit eligibility will vary by position 

 

As a Quality Assurance Executive, a typical day will include:  

• Assure complete and accurate processing of documents pertaining to sales.  

• Focus on quality, accuracy, productivity and associate motivation with emphasis on monitoring consistency, effective feedback, and accurate tracking.

• Review any paperwork discrepancies or deficiencies with the Sales Executive and/or Sales Manager.  

• Review details of contracts with customers.  

• Thoroughly review loan applications and financial documents with the customer and ensures proper completion.  

• Leverage resources for providing service to guests and Owners (e.g., Vacation Ownership Advisors) in an effective manner. 

• Fulfill requests from Owners regarding pricing, property maps, property descriptions, room locations, and portfolio/network information.   

 

Guest Experience and Company Standards  

• Welcome and greet guests and anticipate and address their needs. 

• Interact with colleagues and guests professionally and promptly. 

• Develop and maintain positive working relationships with others. Support team to reach common goals and listen and respond appropriately to the concerns of employees.

• Always follow company policies and safety procedures. 

 

To Become a Quality Assurance Executive:  

• Available to work a flexible schedule to include weekends and holidays. 

• Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time. 

• Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance. 

• Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.  

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.