Client Care Specialist

Client Care SpecialistLocation: Waukesha, WI Schedule: First Shift | 6am-3pm | 3 Weekdays Per Week & Every Other Weekend | Some Holidays Will Be Required Compensation: $17-21/hr+, Dependent on ExperienceWhy Join Wisconsin Veterinary Referral Center in Waukesha? WVRC Waukesha is a 24/7 VECCS Level I Certified Emergency & Specialty Hospital where every team member plays a vital role in delivering exceptional patient care. As part of our collaborative, fast-paced team, you'll work alongside board-certified specialists, emergency clinicians, and experienced veterinary professionals who are committed to mentorship, teamwork, and continuous learning. Our brand-new, state-of-the-art facility provides the tools and resources you need to succeed, while our supportive culture encourages professional growth, celebrates every contribution, and empowers you to make a meaningful difference for pets and the families who love them every day.In your day-to-day, you will:Welcome our clients in a friendly, helpful, and compassionate mannerPrepare and review documents and medical records accurately and completelyEducate and advise clients regarding WVRC services and practicesProcess appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all timesProcess invoices and payments accuratelyUpdate and maintain client/pet records and files in accordance with hospital legal requirementsAssist with other administrative duties such as scanning, faxing, emailing, for exampleSupport team to reach common goalsAbility to recognize and seek guidance in all client-related cases where protocol does not applySecond Shift Client Care Specialist hours - 3pm-12am & will include every other weekend and a holiday rotationWhat You Bring:Excellent interpersonal skills and able to develop and maintain positive working relationships with othersHave a fundamental knowledge of windows based computer programsProven effective communication and the ability to multitask and prioritizeWilling and able to provide exceptional customer serviceA motivated and dedicated individual who is self-motivated to provide exceptional serviceFluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.Perks & Benefits:Medical - Dental - VisionHSA & Flexible Spending Plan OptionsPaid Time Off401k + company matchUniform AllowanceVeterinary Service BenefitsCE Allowance - Short & Long-Term Disability OptionsOnsite Veterinary Social Worker available to employees & clientsExtensive training to all new (and existing) employees with our Learning & Development Trainers to advance their skills and careerReferral BonusesBeing a part of a team of elite professionals who prioritize the needs of their patientsWVRC believes that all veterinarians, pets and pet owners deserve exceptional experiences. Everything we do reflects this belief. We commit ourselves to acting with respect, honor and dignity toward our clients, colleagues and each other.Surrounding Areas WVRC Waukesha is within commuting distance of many veterinary professionals throughout Waukesha County and the greater Milwaukee area, including:PewaukeeBrookfieldHartlandWauwatosaMukwonagoWest AllisOconomowocMilwaukeeAbout Ethos Veterinary Health Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.Equal Opportunity Employer Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.