CLIENT CENTER SENIOR PLANNER

Job Description

Job Description

Salary: $80000 - $85000 / year

 

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.

 

Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.

 

Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: it’s a meaningful career.

 

Job Summary

The Client Center Senior Planner is responsible for the full-service planning and execution of high-profile and complex meetings in the Client Center. This role interacts daily with VIP clients and the executive suite and is highly client-focused, requiring refined communication skills, a white-glove service approach, and exceptional organizational and problem-solving abilities.

All team members are expected to embrace and uphold the Hospitality Core Values of honesty, integrity, and responsibility. Key Job Duties:

• Deliver a high-touch, luxury hospitality client experience
• Serve as the single point of contact for all planning and execution of high-profile meetings and conferences, including catering, audiovisual, setup, facilities, and materials
• Send meeting confirmations through the reservations system to verify all event details
• Identify and resolve room booking conflicts in collaboration with the reservations team
• Proactively schedule planning meetings, walkthroughs, and follow-ups with meeting hosts
• Coordinate audiovisual, food and beverage, room setups, signage, materials, and special requests
• Obtain appropriate approvals and billing information for all event-related expenses
• Manage event budgets accurately and efficiently
• Communicate effectively with internal stakeholders throughout the planning and execution phases
• Assist with bookings and event documentation within the reservations system
• Create and distribute work orders to clients and vendor partners
• Provide utilization and Client Center reports as requested
• Support Planners and Reservations Specialists with simple meeting requests as needed
• Produce detailed and accurate floor plans, event resumes, and BEOs
• Lead daily and weekly planning meetings to review upcoming events and logistics
• Lead pre-conference meetings to ensure seamless execution
• Lead post-conference debriefs to gather feedback and drive continuous improvement
• Troubleshoot guest and team member issues, including meeting conflicts
• Conduct room checks prior to meetings to ensure setups align with reservations
• Maintain strong client and vendor relationships through professional communication
• Demonstrate comprehensive knowledge of Client Center standard operating procedures
• Respond positively to changing priorities
• Maintain flexible availability including evenings and weekends

Key Competencies:

• Expert understanding of luxury hospitality and service excellence
• Strong organizational and prioritization skills
• High attention to detail and policy recall
• Advanced meeting and event planning skills
• Positive, adaptable attitude during change
• Strategic, solution-oriented problem-solving ability
• Excellent written and verbal communication skills
• Creative event development as a Client Center subject-matter expert
• Strong computer and reservations system proficiency
• Ability to remain calm in fast-paced, high-demand environments
• Dependable, ethical, and committed to confidentiality
• Collaborative team leader with professional demeanor

Qualifications:

• Minimum of 5 years of complex event or meeting planning experience, preferably in a financial services, executive, corporate, or luxury environment
• Working knowledge of audiovisual and catering services
• Strong knowledge of local event resources
• Degree in Hospitality Management preferred
• Second-language proficiency is a plus

Apply to Rapport today!

Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA

Click here to Learn More about the Compass Story

 

Compass Group is an equal opportunity employer.  At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis. 

Rapport maintains a drug-free workplace.

Associates in Rapport are offered many fantastic benefits.

• Medical 
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

-usa.com/wp- content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Req ID: 1536460

Rapport a specialized division of FLIK Hospitality Group