Care Experience Manager

About Aveanna Healthcare

At Aveanna Healthcare, we believe every client deserves the opportunity to live life to their fullest potential. We are dedicated to providing high-quality clinical home care to medically fragile individuals, helping them thrive in the comfort of their homes.

As a Care Experience Manager (CEM) , you\u2019ll play a vital role in supporting both our clients and caregivers \u2014 making a meaningful impact every single day.

Compensation: $45-48k base salary, plus bonus potential (up to 25% of salary based on branch performance),\u202fcell\u202fphone, on call and\u202fmileage reimbursement for visits. \u202fUp to 80 hours of vacation accrual in the first year, 48 hours of sick time accrual, 1 8-hour fun day and 1 8-hour inclusion day. Vacation hours accrual will increase to 120 hours of vacation after 1st year.\u202f\u00a0
Why You\u2019ll Love This Role

• No hands-on clinical work required \u2013 focus on coordination and communication
• Be part of a purpose-driven team that\u2019s passionate about making a difference
• Opportunities for advancement and career growth
• Build lasting relationships with families and caregivers
• Make an impact in your community

What You\u2019ll Do

• Act as the main point of contact for clients and caregivers, ensuring consistent communication and a high level of satisfaction
• Manage caregiver schedules to ensure the right match of skills and availability
• Collaborate with clinical and recruitment teams to support new patient referrals and caregiver onboarding
• Maintain accurate and up-to-date records, schedules, and reports
• Participate in the on-call rotation \u2014\u00a0phone support only, and paid
• Help build a strong, engaged caregiver team by fostering a positive, supportive work environment
• Handle problem-solving with professionalism and empathy \u2014 turning challenges into opportunities
• Manage performance and support the retention of caregivers through engagement and timely feedback
• Phone-based on call after hours support - paid!

What We\u2019re Looking For

• Bachelor\u2019s degree required
• 2+ years of experience in sales, customer service, or a fast-paced office environment
• Strong organizational and time management skills
• Excellent communication, relationship-building, and problem-solving skills
• Comfortable using MS Office and learning new systems quickly
• Experience in recruiting or healthcare (preferred but not required)

Bonus Points If You

• Thrive in fast-paced environments
• Are proactive, adaptable, and solution-oriented
• Genuinely enjoy helping others
• Want to grow into leadership or regional roles

Travel Requirements

Minimal local travel may be required for meetings, patient visits, or training sessions.

If you're ready to join a team where your work truly matters \u2014 and where you\u2019re supported to grow both professionally and personally \u2014 we want to hear from you!