PBX Operator

Job Description

Job Description

Job Title: PBX Operator

Address: Mission Viejo, CA, 92691

Make a Difference Behind the Scenes in Healthcare

Seeking customer-focused and dependable PBX Operators to help keep hospital communications running smoothly. In this role, you'll serve as a central point of contact for patients, visitors, physicians, and hospital staff, ensuring important calls and emergency communications are handled accurately and efficiently.

This is a great opportunity for candidates with call center, customer service, front desk, reception, clerical, or telecommunications experience who thrive in a fast-paced environment and enjoy helping others.

What You'll Do

• Answer and route incoming internal and external calls
• Provide information and connect callers with the appropriate departments
• Screen and transfer calls professionally and efficiently
• Dispatch security and communicate urgent requests as needed
• Make emergency overhead announcements when required
• Monitor facility work orders and service requests
• Communicate with Environmental Services and other hospital departments
• Support hospital-wide operations by ensuring critical communications are delivered promptly

What We're Looking For

• Experience in customer service, call center, reception, front office, clerical, or administrative support roles
• Strong verbal communication and listening skills
• Ability to remain calm and professional in high-pressure situations
• Comfortable handling a high volume of calls and multitasking
• Strong attention to detail and ability to follow procedures
• Ability to work with diverse populations and communication styles
• PBX or switchboard experience is a plus but not required

Schedule:

• 4-day, 10-hour shifts (4/10 schedule)
• Candidates must be available to work weekends, including Friday and Saturday.

Available shifts:

• 8:00 AM - 6:30 PM
• 3:30 PM - 2:00 AM

Schedules are set and consistent.

Training

• Comprehensive paid training provided
• Training typically lasts 4-6 weeks
• Learn hospital communication procedures, emergency paging, and internal systems
• No prior hospital PBX experience required

Work Environment

• Onsite at Mission Hospital in Mission Viejo
• Independent office setting within the hospital's Pavilion area
• Professional and supportive team environment
• Business casual attire

Why Join US?

• Gain valuable healthcare industry experience
• Opportunity to learn specialized hospital communication systems
• Work in a critical role that supports patient care and safety
• Potential for contract extension based on business needs and performance
• Competitive benefits available through TEKsystems, including medical, dental, vision, 401(k), and more

Job Type & Location

This is a Contract position based out of Mission Viejo, CA 92691.

The pay range for this position is $25.00 - $25.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Mission Viejo,CA 92691.

This position is anticipated to close on Aug 6, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.