Business Systems Analyst

Business Systems Analyst - OnsiteWe're redefining what it means to be IT with a mindset centered on transformation, experience, AI-driven automation, innovation, and growth. We're all about delivering delightful, secure employee experiences that accelerate ServiceNow's journey to become the defining enterprise software company of the 21st century. And we love co-creating, using, and highlighting our own products to do it. The Skills & Learning pod is looking for a hands-on Sr. Technical Product Analyst to serve as an execution-focused partner to our TPM and engineering teams. This is a high-impact role for someone who thrives in the details — breaking down complex requirements, driving story refinement, and keeping development momentum going in real time. You will anticipate and proactively remove obstacles that slow down or prevent the team from delivering on outcomes.What You Get to DoPartner with the product and engineering teams to break down features into well-defined user stories with clear acceptance criteria and regression use casesDefine detailed technical requirements incorporating written and visual techniques such as user journey diagrams, sequence diagrams, and data flowsCollect, document, and track technical questions and dependencies; ensure timely resolution to keep sprint execution on trackProvide real-time execution support during sprints — engaging directly with the dev team to unblock issues and drive story progress in the momentAssist with technical analysis and solutioning discussions, helping translate business requirements into actionable engineering tasksSupport UAT execution as first-line tester — identifying initial defects, validating steps and dependencies, and preparing for business sign-offAssess technical feasibility and constraints, seeking support from other tech teams when necessaryDefine and track key execution metrics and flag risks and blockers proactively across sprintsCollaborate with cross-functional teams including engineering, design, analytics, and enterprise architects to align on priorities and deliverySupport enablement and adoption of new features with internal stakeholders and end usersQualifications3+ years of experience in a BSA, technical analyst, or TPM role within an enterprise software environmentStrong experience writing and refining user stories, acceptance criteria, and test casesWell-versed in agile methodologies and tools — including Confluence, Jira, and Slack — with hands-on agile/scrum experienceAbility to engage technically with software engineers and understand system dependenciesStrong analytical approach with attention to detail and excellent written and verbal communication skillsAbility to excel in a fast-paced, dynamic environment while delivering complex work efficiently and meeting tight deadlinesAbility to lead and influence technical teams in a matrixed environmentAbility to work across time zones, including availability to support IDC-based engineering teamsPreferred QualificationsBackground in software development, software testing, or technical consulting; experience with the Now Platform is a plusFamiliarity with UAT processes and defect tracking toolsPrior experience supporting skills intelligence, career development, or workforce technology workstreamsExperience with AI or automation tooling in an enterprise product contextCore SkillsUser Story WritingAcceptance Criteria DefinitionTechnical Requirements DocumentationBusiness Systems AnalysisSprint Execution SupportUAT / User Acceptance TestingAgile / ScrumDefect TrackingIncidents monitoring, triage and resolutionChange Request (CR) deployment validations and SMOKE testingData & ReportingDashboard DevelopmentKPI / Metrics TrackingReporting & AnalyticsData AnalysisOKR TrackingPerformance Metrics DefinitionToolsJiraConfluenceSlackTableau or Power BITechnicalNow Platform (ServiceNow)Data Flow MappingSystem Dependency AnalysisCross-functional CollaborationNice to HaveSkills IntelligenceAI / Automation Tools Tranzeal