(USA) Tire and Battery Service Advisor

Overview Position Summary… What you’ll do Be a Team Member: Collaborates with team members to fulfil sales and service requests, educating other associates on tools, tasks, resources, and mentoring new technicians, communicating and developing interpersonal skills for providing safe and efficient customer service. Be an Expert: Demonstrates knowledge of safety and compliance protocols, tire and battery industry guidelines, service standards, equipment operations, TPMS, product specifications and seasonality, and knowledge of Point of Sale systems, phone and in-person selling techniques. Be a Techie: Leverages digital tools to plan for and drive sales, improve the service experience and elevate associate engagement, utilizing handheld technology and systems to make immediate business decisions related to services, safety alerts, new product information, product application and training; adapting to new tools and encouraging others to use them. Be an Owner: Communicates equipment, tools, and supplies needs; leads tracking and monitoring returns and special orders; operates cash registers and processes transactions; maintains inventory accuracy, audit safety and compliance standards; reports complaints, safety hazards, and product/service/work-area problems; completes paperwork and documentation; ensures merchandise is packaged, labeled, and stored per policy; assists members with purchasing decisions and resolves issues and concerns. Be a Talent Ambassador: Acts as a brand advocate by valuing the member experience, modeling high-quality service and products, developing and inspiring others, and maintaining a respectful, supportive, and team-oriented work style; understands roadblocks and assists in training team members. Complies with company policies, procedures, and ethics by applying related action plans and using the Open Door Policy in executing business processes. Completes work assignments and priorities by using policies, data, and resources; collaborates with managers, coworkers, customers, and partners; identifies priorities and deadlines; communicates progress and information; seeks improvements and adapts to change. Respect the Individual: Embraces differences, fosters belonging, supports associates, and helps attract and develop talent; works as a team, builds relationships, and communicates with energy and positivity. Act with Integrity: Maintains the highest standards of integrity and compliance, models Walmart values, and holds self and others accountable; supports Walmart’s goal of positive impact for associates, customers, and communities. Serve our Customers and Members: Delivers results with the customer first mindset; makes decisions based on reliable information and balances short- and long-term priorities. Strive for Excellence: Displays curiosity, takes calculated risks, and demonstrates resilience; drives continuous improvement and embraces new technologies and skills to support others through change. Benefits and Compensation At Walmart and Sam's Club facilities, competitive pay with performance-based bonuses and a range of benefits. Health benefits include medical, vision, and dental coverage. Financial benefits include 401(k), stock purchase, and company-paid life insurance. PTO, parental leave, family care leave, bereavement, jury duty, and voting leave; PTO/PPTO to cover vacation, sick leave, holidays, or other purposes; paid sick leave where applicable. Other benefits include short-term and long-term disability, employee discounts, Military Leave Pay, and reimbursement programs. Live Better U education benefit program for associates; tuition, books, and fees paid by Walmart; eligibility requirements apply. Minimum Qualifications Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Valid state-issued driver’s license. 18 years of age or older. Preferred Qualifications Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Auto service industry, Retail Experience Primary Location 4420 S Sheridan Rd, Tulsa, OK 74145-1122, United States of America Policy and Equal Opportunity Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment. Walmart, Inc. is an Equal Opportunity Employer - By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them. That means understanding, respecting, and valuing diversity—unique styles, experiences, identities, abilities, ideas and opinions—while being inclusive of all people. #J-18808-Ljbffr Walmart