Patient Payment Collections Specialist

Main point of contact for billing questions, helping patients navigate charges, insurance coverage, and payment options.

About JQ Medical

Founded in 1994, JQ Medical's mission is to help its customers live happier, longer, healthier lives with a world-class customer experience. Our Core Values are the guiding principles that drive our mission.


Description

Job Title: Patient Payment Collections Specialist

Location: Cottonwood Heights, UT


Company: JQ Medical Supply


Job Type: Full-Time

Department: Revenue Cycle
Overview:

JQ Medical Supply, a premier provider of medical supplies, is seeking a dedicated and skilled Patient Payment Customer Service Representative. This position plays a critical role in assisting patients with their billing inquiries, processing payments, and resolving account discrepancies. This position ensures a high level of customer satisfaction by providing clear and professional communication regarding patient balances, insurance coordination, and payment options for Durable Medical Equipment (DME) services.
Key Responsibilities
Patient Billing Support:
• Answer inbound calls and respond to patient inquiries regarding billing statements, outstanding balances, and payment options.
• Explain insurance benefits, deductible applications, and patient responsibility for DME services.
• Investigate and resolve billing discrepancies or disputes in a timely manner.
Payment Processing & Account Management:
• Process patient payments via credit card, check, or online payment portals.
• Set up and manage patient payment plans following company policies.
• Document all patient interactions and payment arrangements in the billing system.
• Generate and send patient billing and collection statements as needed.
• Place outbound patient collection calls on delinquent accounts.
• Manage collection accounts sent to a third party collection agency.
• Maintain the Patient billing information within the AR Dashboard to ensure patient account balances and credit card information is up to date.
Insurance & Claims Coordination:
• Verify patient insurance coverage, coverage limits and prior authorization requirements.
• Request medical documentation from healthcare providers and patients.
• Assist in submitting prior authorization requests when needed.
• Collaborate with the insurance verification and billing teams to clarify coverage, denied claims, and payment applications.
• Assist patients in understanding Explanation of Benefits (EOBs) and out-of-pocket costs.
• Escalate complex insurance-related issues to the appropriate department for resolution.
Customer Service & Compliance:
• Maintain a professional and compassionate approach when handling patient concerns.
• Follow HIPAA regulations and company policies to safeguard patient information.
• Identify and report any payment or account irregularities to management.
Qualifications & Requirements
• High school diploma or GED required, Associate's degree in healthcare administration or related field preferred.
• 1-2 years of experience in medical billing, patient account services, or customer service (DME experience preferred).
• Knowledge of medical billing codes, insurance policies, and EOB interpretation.
• Excellent communication and problem-solving abilities.
• Proficiency in medical billing software and Microsoft Office (Excel, Word, Outlook).
• Strong attention to detail and ability to multitask in a fast-paced environment.
Benefits
• Competitive salary and performance-based incentives.
• Health, dental, and vision insurance.
• Paid time off (PTO) and holidays.
• 401(k) with company match.
• Career growth opportunities within the company.

Join our team and help patients navigate their billing experience with confidence and ease!

Salary


$20 - $22 per hour