Front Desk Clerk

Front Desk Clerk

We are looking for a Front Desk Clerk to join our team at Villas de Santa Fe! In this position, you will ensure every interaction with an owner or guest is a positive and memorable experience from the time they arrive on the property until they depart. Amazing opportunity to join the 105 room Villas De Santa Fe, a Hilton Vacation Club, located less than a half a mile, from the historic Santa Fe Plaza. Share the Santa Fe experience of 20 museums and over 250 art galleries with guests from around the world. We encourage you to join our service-oriented team member family where we strive every day to ensure our owners, members and guests can create wonderful vacation memories, while building our own hospitality skills to grow our career within Hilton Grand Vacations.

Extraordinary People, Exceptional Benefits:

• Day 1 Health Benefits Eligibility: Excellent health care options, including medical, dental, and vision
• Recognition Programs and Rewards
• Travel Discounts Program
• Outstanding Paid Vacation Program and Paid Sick Days
• Employee Assistance Program that supports your physical and mental wellbeing
• 401(k) program with company match
• Tuition reimbursement programs
• Employee Stock purchase program
• Numerous learning and advancement opportunities
• And more!

What will I be doing:

• Welcoming and greeting Owners and Guests.
• Checking Owners and Guests in and out, following all standards and requirements.
• Performing all transactions related to an Owner or Guest stay.
• Provide Inspired Hospitality and assist owners and guests with special requests to ensure memorable experiences.
• Use empowerments to resolve and follow up on owner and guest challenges to Make It Right.
• Exemplify our Hilton Values: Hospitality, Integrity, Leadership, Teamwork, Ownership, Now.
• Receive housekeeping and maintenance requests or work orders, contact respective departments, and follow up to ensure satisfactory completion.
• Prepare and maintain a clean and fully stocked work area.
• Responding to Owner and Guest calls, inquiries, and requests in person, via phone and/or via text message.

What are we looking for:

• Proficient English language
• Ability to multi-task responsibilities and prioritize duties to meet organizational deadlines and demands.
• Minimum 1 Yr Guest Service experience.
• Open and flexible availability, including weekends and holidays.

Preferred, but not required:

• Front Desk/Guest Services Agent
• Credit card transactions
• Hospitality experience in a Resort setting
• Microsoft Word, Teams, Excel