Operations Manager

Job Description

Job Description

PCN 387

Position Overview:

Maintain an organized and service oriented office for students, parents and staff; provide support to 9 administrators; 70+ student staff members; triage phone calls and visitors from departments, parents and students while balancing administrative and operational tasks.

Primary Responsibilities:

• Maintain daily operation of the office; schedule meetings, answering emails, oversight of the guest registration, and sending weekend updates.

• Triage phone calls from parents, students, staff and visitors to send to appropriate staff; often provide answer without needing to pass call along to someone else; answer Residence Life Voicemails

• Maintain budget process – payroll for students, receipts, payment vouchers, purchase orders, p-card transactions, programming ordering, etc.

• Manage contracts for the departments such as vendors needed for furniture replacement, movers, programming, laundry, opening/closings, etc

• Respond to emails from res life email account; provide assistance with My Mack pages and Residence Life website

• Hire, train and, supervise student workers to ensure that the front office is running smoothly and providing strong customer service

• Create and maintain good relationships with campus partners such as student accounts, Mackforce, and the Division of Student affairs

• Provide support for major department and divisional projects such as: RA selection process and hiring process for professional staff; housing selection, RA training, openings and closing of residence halls, spring weekend and homecoming.

• Participate in weekly staff meetings.

• Other duties as assigned

Qualifications and Skills

• Bachelor’s Degree

• Computer skills ( experience with Google sheets, docs, etc.)

• Strong interpersonal and communication skills

• Ability to juggle competing demands in a calm and friendly manner

Experience

• Previous work in high traffic, customer service environment

Application Materials Should Include:

• Resume or CV

• Cover letter stating motivation and interest in the position, citing experience relevant to the qualifications and including experience with, and commitment to, our Catholic Augustinian mission and our values.

Work Location

This is an on-campus position as employees are essential in order to provide a fully on-campus, residential college experience for our students and the community.

This position is subject to the successful completion of a criminal background check.

Statement on Our Mission

Merrimack College is a Catholic Augustinian institution of higher education committed to building an accepting and respectful community. Our mission is to enlighten minds, engage hearts and empower lives and is inspired by our Catholic faith and the Augustinian tradition of seeking truth through inquiry and dialogue.

Merrimack College seeks candidates who understand, respect, and can contribute to Merrimack’s Catholic and Augustinian mission. All candidates should describe in their application how they will foster a culture that supports our mission.

About Merrimack College

The only Catholic, Augustinian institution of higher education in New England, Merrimack College is a private, independent, coeducational institution with more than 4,100 undergraduate, 2,500 graduate students and 50 doctoral students from 48 states and 63 countries. The College features more than 160 career-focused undergraduate, professional and graduate programs, all taught by exceptional faculty who are passionate about their subject and student success. The College has six schools: arts and sciences, engineering and computational sciences, nursing and health sciences, education and social policy, the Girard school of business and the graduate school of counseling and social work. The College’s suburban 220-acre campus is just north of Boston in North Andover, Massachusetts. Merrimack is a Master’s Colleges and Universities/Larger Programs (M1) institution in the Carnegie Classification of Institutions of Higher Education. Merrimack is one of the fastest growing educational institutions in the country and has steadily climbed up in the U.S. News & World Report’s ranking of Best Colleges, ranking 38th in the Regional Universities North category in 2026. Merrimack is a NCAA Division I athletic institution.

Merrimack College is an Equal Opportunity Employer.