Support Analyst

Required Skills & Experience
• \tExperience with 340B in some capacity, ideally within pharmacy, hospital systems, healthcare technology, claims, or pharmacy support.\n•\tStrong technical troubleshooting skills within a cloud-based application environment.\n•\tExperience supporting customers or end users through live calls, email, and/or case management systems.\n•\tStrong experience with Microsoft 365 applications.\n•\tExposure to or understanding of AI/agentic workflows and tools such as Claude.\n•\tOutstanding communication and customer-facing soft skills.\n•\tStrong organization and time-management skills.\n•\tProactive mindset with the ability to independently investigate and solve problems.

Nice to Have Skills & Experience
• \tExperience with EMR/EHR integrations.\n•\tHealthcare or pharmacy billing/claims experience.\n•\tSQL knowledge or experience using SQL for troubleshooting.\n•\tExperience with ETL/data ingestion workflows.\n•\tHospital system or pharmacy technology experience.\n•\tExperience troubleshooting integrations between multiple vendors or healthcare systems

Job Description

Job Description\nWe are seeking Customer Support Analysts to provide front-line technical and functional support for a cloud-based 340B pharmacy solution. This individual will work directly with customers to troubleshoot application issues, manage inbound support cases, and help resolve issues involving pharmacy data, file ingestion, user access, claims, and 340B workflows.\nThis is a hands-on support role for someone who is proactive, organized, and comfortable troubleshooting issues rather than simply escalating them. Candidates should have some exposure to 340B, pharmacy, healthcare claims, or a similar healthcare technology workflow.\n\nKey Responsibilities\n•\tServe as the front-line support contact for customers using a cloud-based pharmacy/340B application.\n•\tHandle inbound customer cases via phone, email, and case management systems.\n•\tTroubleshoot issues ranging from basic user access and password resets to more complex application and data problems.\n•\tInvestigate 340B file movement and ingestion, including identifying where a file or data feed may have failed.\n•\tSupport workflows involving data from pharmacy vendors, manufacturers, healthcare systems, and other external sources.\n•\tTroubleshoot issues related to claims, pharmacy inventory, accumulation, and 340B program workflows.\n•\tSupport cloud-based applications and identify the root cause of customer issues.\n•\tDocument cases clearly and manage multiple customer issues simultaneously.\n•\tTake initiative and actively drive cases toward resolution rather than waiting for direction.\n•\tPartner with internal technical teams when issues require additional escalation or investigation.