Crisis Services Supervisor - Call Center
$70.9k - $81.6kDuPage County Health Department
Description Leadership Opportunity in Crisis Services! With the opening of the Crisis Recovery Center in September 2025, the DuPage County Health Department achieved a milestone in building the ideal behavioral health crisis system for our community. We are excited to offer this leadership opportunity in Crisis Services as a key role in supporting the expansion and enhancement of the continuum of Crisis Services available to county residents who may be experiencing a mental health or substance use crisis. About Crisis Services & The Crisis Recovery Center The Crisis Recovery Center (CRC) provides 24/7 behavioral health crisis services to county residents experiencing a mental health or substance use crisis; and is the access point for Crisis Residential. With the CRC, DuPage County now has a best-in-class behavioral health system which ensures all DuPage County residents have "someone to contact, someone to respond, and a safe place for help" when experiencing a mental health or substance use crisis. For more information on Crisis services please visit: Crisis Services and for more information on the Crisis Recover Center, please visit: Crisis Recovery Center . Job Details An individual in this Crisis Supervisor position will have primary responsibility for overseeing the Crisis Services Call Center operations. Responsibilities will also include supervising the work of professional level staff providing behavioral health crisis interventions and providing training and coaching to crisis services staff. -Full-time position scheduled to work Monday - Friday, 8:00 am - 4:00 pm, with the ability to have flexibility in hours to meet the needs of staff -The role includes on-call responsibilities that rotate weekly among the team of Crisis Supervisors -The hiring range for this position is $70,895 to $81,595, depending on experience Benefits Galore! Full DuPage County benefit package, including: - 12 paid holidays - 3 weeks of paid leave (Vacation and Personal Days)- 12 weeks of Paid Parental Leave - Paid sick time - Health insurance - Pension-eligible position for a secure retirement - Eligibility for Federal Student Loan Forgiveness Program - Tuition reimbursement and certification reimbursement #DuPageCountyHealthDepartment2 Responsibilities As a Crisis Services Supervisor for the DCHD Crisis Services Call Center, you will: -Manage staff and the Crisis Call Center operations, which includes the DCHD Crisis Line and the 988 Suicide and Crisis Lifeline -Supervise the work of professional level staff working at Crisis Services, who provide crisis assessment, crisis intervention, and crisis follow-up services (integrated assessment and treatment planning, case management, therapy, linkage to care)-Act as project director for grants related to the Crisis Call Center -Conduct crisis line monitoring and evaluation -Provide training and coaching to staff working at crisis services -Provide support and consultation to staff regarding unique or complex client situations -Collaborate with other professionals to support integrated care for clients served through crisis programs -Serve as consultant to service providers in the community and ensure community knowledge and access to crisis services -Monitor and analyze program outcomes and implement quality control processes -Participate in emergency response activities as assigned -Review charts and documentation for accuracy and compliance -Work with a team of supervisors and assists in any necessary coverage to other Crisis services activities Requirements -Completion of a master's degree in psychology, Social Work or a related field -5+ years of behavioral health experience, including at least 3 years of supervisory experience -An equivalent combination of training and experience This position requires current licensure as a Licensed Clinical Social Worker or Licensed Clinical Professional Counselor, Licensed Marriage & Family Therapist or a Licensed Clinical Psychologist Supplemental Information Equal Opportunity Employer
DuPage County Health Department is an equal-opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Salary
$70,895.00 - $81,595.00 Annually Job Type
Full Time (40.0 hours per week) Service Unit
Behavioral Health Services Department
Emergency Services
DuPage County Health Department is an equal-opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Salary
$70,895.00 - $81,595.00 Annually Job Type
Full Time (40.0 hours per week) Service Unit
Behavioral Health Services Department
Emergency Services
Vacancy posted 3 hours ago
Similar jobs that could be interesting for youBased on the Crisis Services Supervisor - Call Center in Geneva, IL vacancy
$70.9k - $81.6k
...Description Leadership Opportunity in Crisis Services! With the opening of the Crisis Recovery Center in September 2025, the DuPage... ...An individual in this Crisis Supervisor position will have primary... ...overseeing the Crisis Services Call Center operations....SuggestedFull timeZero hours contractLocal areaMonday to FridayDuPage County Health Department
West Chicago, IL3 hours ago- ...Assist with member onboarding and ensure new members understand Chamber benefits and opportunities Make accounts receivable follow‑up calls and assist with membership collections in a professional and positive manner Attend Chamber events, networking functions, ribbon...SuggestedFull timeWork at officeFlexible hoursAfternoon shiftEarly shift
$65k - $75k
..., employees, partners, and communities-treating everyone like family. We are seeking an Operations Manager - Additional Services in the Chicago Market. This role manages and leads the Branch Sales Professionals, Services Manager(s) - Additional Services, Field...SuggestedWeekly payTemporary workWork at officeLocal areaEcoShield Pest Solutions
Geneva, IL3 days ago$19 per hour
...Job Description Department Supervisors lead, train, coach and develop associates in each department to ensure customers receive excellent service and can easily find the merchandise they need. In addition, they provide valuable input into operational and merchandising...SuggestedLocal areaHome Depot
Geneva, IL2 days ago- A leading healthcare provider in Geneva, Illinois, is seeking a Food Service Manager. This role involves directing and coordinating kitchen workers and ensuring the effective preparation and serving of food to hospital patients and visitors. Candidates should possess a...Suggested
$22 per hour
...rapidly growing team and industry. The Supervisor, Front of House is an expert in their... ...knowledge Lead a world‑class customer service program to drive repeat business through... ...operation including but not limited to: call center, inventory, delivery acceptance,...Work at officeLocal areaFlexible hoursNight shiftWeekend work- ...warehouse, logistics, order processing, and inventory staff; set clear performance expectations. • Collaborate with Sales, Customer Service, and Finance to align operations with business priorities and customer commitments. • Prepare and present regular operational...Contract workWork at officeMonday to FridayFlexible hours
Alton Industry Ltd
West Chicago, IL3 days ago $75k - $90k
...policies and procedures to ensure compliance with State and Federal regulations and internal compliance requirements Provide customer service, answering complicated questions and backing up employees as needed. Assist the department head with reports and special...Permanent employmentTemporary workMonday to FridayRobert Half
West Chicago, IL3 days ago$23.52 - $32.34 per hour
...Customer Coordinator (Call-Center) Sunbelt's Strategic Customer Coordinator is equipped for success so we can make it happen for our... ...empowered to provide exceptional, professional and efficient service to Strategic Customers in the rental of construction/industrial...Full timeTemporary workFlexible hours$20 - $34 per hour
...loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager... ...crew Effectively communicate information to store crew and supervisors in an open and timely manner Support Store Manager with...Hourly payFull timeTemporary workLocal areaFlexible hoursShift workNight shiftWeekend workDay shiftEarly shiftCVS Health
Geneva, IL2 days ago$75.4k - $135.6k
...and equipment, safety and security, housekeeping, and sanitation. Ensure people, process and technology enable meeting all customer service standards. KEY DUTIES AND RESPONSIBILITIES Manage, train, provide performance feedback and assign duties of direct...Work at officeLocal areaFlexible hoursLineage Logistics Holding, LLC
Geneva, IL3 days ago$70k - $90k
...Management (ACWM) Operations Manager leads process improvement and provides effective, efficient and consistent administrative, client service, operational, and compliance support to the wealth management department. The role is structured to deliver a high-quality client...Full timeWork experience placementWork at officeLocal areaAmerican Community Bank & Trust
West Chicago, IL4 days ago$20 - $34 per hour
...loyalty to CVS/pharmacy through a focus on excellent customer service. Under the supervision of the Store Manager, the Operations Manager... ...crew Effectively communicate information to store crew and supervisors in an open and timely manner Support Store Manager with...Hourly payFull timeTemporary workFlexible hoursShift workNight shiftWeekend workDay shiftEarly shiftOak St. Health
Geneva, IL2 days ago- ...Operations, you will manage multiple priorities in a customer-centered environment. You will lead a diverse group of team members, which... ...and interactions. You will provide exceptional customer service through order fulfilment and problem resolution. You will oversee...Immediate startWorldwideShift work
WESCO International
Carol Stream, IL2 days ago - ...Operations, you will manage multiple priorities in a customer-centered environment. You will lead a diverse group of team members, which... ...and interactions. You will provide exceptional customer service through order fulfilment and problem resolution. You will oversee...Immediate startWorldwide
Wesco
Carol Stream, IL3 days ago $67.5k - $100.5k
...Maintenance Supervisor When you join Smithfield, you become part of something special a company... ...work performed and inventory. Crisis Management & Continuity: In the absence of... ...of the employment selection process, please call us at (***) ***-****. Smithfield FoodsFor contractorsWork at officeRelocation packageWeekend work$90k - $140k
...communication and people skills. Proficiency in business functions and principles, including supply chain, finance, and customer service. Familiarity with data analysis and performance/operation metrics. Technical proficiency in MS Office and various business...Full timeRemote workComplete Fence Co
Batavia, IL3 days ago- ...directing them to resources, activities or services they may need. Perform regular... ...within 24 hours of occurrence, informing supervisor and other staff members of any unusual incidents... ...the ability to relate to families in crisis Work Environment and Physical...Part timeWork experience placementWork at officeShift workNight shift
Ronald McDonald House Chicagoland & Northwest Indiana
Winfield, IL1 day ago $55k - $65k
...Automotive Service Manager At Midas we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. We are...Flexible hoursAfternoon shift$65k - $73k
Job Location: West Chicago, IL 60185 Salary Range: $65,000.00 - $73,000.00 per year FNBC Bank & Trust is a full-service community bank and trust company with a century of providing financial services, support, and leadership to its clients and communities throughout the...Temporary workLocal area- ...targets by territory Maintain vendor and supplier pricing in SAP Business One; communicate updates to internal stakeholders Manage service provider agreements, negotiate carrier rates, and track orders across transportation modalities Maintain current SDS/MDS,...Permanent employmentFull timeWork at officeMonday to FridayNight shift
Midwest Salt
West Chicago, IL1 day ago $85k - $95k
Dining Services Director - Geneva, IL Salary: $85,000 - $95,000 Other Forms of Compensation: 15% Bonus Eligible Think Fresh! Lead with... ...and staff meetings. Advise and update the executives, supervisors, co-workers, and subordinates on relevant information in a timely...Contract workWork at officeLocal areaRemote workFlexible hours- A leading waste management company is seeking candidates for their Operations Manager Trainee (OMT) program designed to prepare participants for frontline management roles. The program includes hands-on training with a focus on enhancing operational efficiency and customer...TraineeshipWork at office
$60k - $70k
Job Title: Senior Operations Supervisor Location: West Chicago, IL Pay Rate: $60,000.00 - $70,000.00 per year Schedule: Full-time, Monday... ...Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #J-18808-Ljbffr AppleOne Employment ServicesFull timeTemporary workWork at officeMonday to FridayShift work$75.4k - $135.6k
...and equipment, safety and security, housekeeping, and sanitation. Ensure people, process and technology enable meeting all customer service standards.# **KEY DUTIES AND RESPONSIBILITIES*** Manage, train, provide performance feedback and assign duties of direct reports to...Work at officeLocal areaWorldwideFlexible hours- A healthcare provider is seeking a Clinical Manager in Naperville, responsible for managing the Durable Medical Equipment (DME) department. This role includes collaborating with physicians to meet patient care goals and overseeing staffing and financial outcomes. The position...Full time
$97.64k
...’re looking for individuals who thrive in an entrepreneurial environment and who enjoy working as a team to deliver unparalleled service and solutions to our customers. Job Summary This role is responsible for managing production operations at the facility level...Work experience placementWork at officeAfternoon shiftOSI Industries
West Chicago, IL4 days ago$165k - $190k
...Director, Global Service Operations and Project Delivery Location: Carol Stream, IL, United States Salary Range: USD 165000-190... ...over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services...Contract workZones
Carol Stream, IL3 days ago$200k
Business Unit Manager – High-Growth Motion Technology Division Servo Drive Sales Experience Highly Preferred Location: Chicago, IL (Midwest-based "rockstar" candidates encouraged to apply) Compensation: Up to $200K Are you a strategic sales leader with deep expertise...Automationtechies
Bartlett, IL3 days ago$16 - $22.2 per hour
...standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence... ...these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine...Full timePart timeLocal areaNight shiftWeekend workEarly shiftMichaels Stores
South Elgin, IL2 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Crisis Services Supervisor - Call Center. Be the first to apply!
Related searches
- director managed services Geneva, IL
- service manager Geneva, IL
- culinary services director Geneva, IL
- hvac service manager Geneva, IL
- human services supervisor Geneva, IL
- service team manager Geneva, IL
- tech services manager Geneva, IL
- manager of environmental services Geneva, IL
- service level manager Geneva, IL
- service delivery director Geneva, IL