Operations Manager

OPERATIONS MANAGER

Inventory · Logistics · NetSuite

Department: Operations | Reports To: General Manager

Position Summary

We are seeking a results-driven Operations Manager to lead and optimize our inventory management, logistics, and supply chain functions. The ideal candidate brings deep expertise in NetSuite ERP and a proven track record of driving operational efficiency, reducing costs, and building high-performing teams. This role serves as a critical link between warehouse operations, procurement, finance, and fulfillment — ensuring our business runs seamlessly from purchase order to customer delivery.

Key Responsibilities

Inventory Management

• Own end-to-end inventory control processes, including cycle counts, physical inventories, and reconciliation of variances.

• Maintain optimal stock levels by developing and monitoring reorder points, safety stock thresholds, and demand forecasts.

• Lead initiatives to reduce inventory shrinkage, obsolescence, and carrying costs while ensuring high fill rates.

• Establish and enforce inventory accuracy standards; target and maintain 99%+ inventory accuracy.

• Partner with procurement and finance teams on inventory valuation, COGS analysis, and month-end close activities.

Logistics & Supply Chain

• Oversee inbound and outbound logistics operations, including carrier management, freight negotiations, and delivery performance.

• Develop and maintain vendor relationships; evaluate supplier performance against cost, quality, and lead time KPIs.

• Manage 3PL and warehouse partnerships, including SLA compliance and contract renewals.

• Identify and implement process improvements to reduce transit times, freight costs, and order fulfillment errors.

• Ensure compliance with all relevant shipping regulations, customs requirements, and trade compliance standards.

NetSuite ERP Administration & Optimization

• Serve as the operational super-user and subject matter expert for NetSuite, including Inventory, Procurement, WMS, and Order Management modules.

• Configure and maintain NetSuite workflows, saved searches, custom reports, and dashboards to support operations KPIs.

• Partner with IT and NetSuite administrators on system enhancements, integrations, and new module rollouts.

• Train and support team members on NetSuite best practices; develop SOPs and job aids for system usage.

• Lead data integrity initiatives to ensure accurate master data (items, vendors, locations, BOMs) within NetSuite.

Team Leadership & Cross-Functional Collaboration

• Lead, mentor, and develop a team of warehouse, logistics, order processing, and inventory staff; set clear performance expectations.

• Collaborate with Sales, Customer Service, and Finance to align operations with business priorities and customer commitments.

• Prepare and present regular operational performance reports to senior leadership.

• Drive a culture of continuous improvement using Lean, Six Sigma, or similar methodologies.

• Manage departmental budget; and identify cost-saving opportunities.

QualificationsRequired

• 5+ years of progressive experience in operations, supply chain, and/or logistics management.

• 3+ years of hands-on NetSuite experience with Inventory Management, Procurement, and/or WMS modules — required.

• Demonstrated success managing inventory accuracy and logistics operations at scale.

• Strong analytical skills with proficiency in Excel, NetSuite reporting, and data-driven decision making.

• Proven ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment.

• Bachelor's degree in Supply Chain Management, Business Administration, Operations, or related field.

Preferred

• NetSuite certification (Administrator, ERP Consultant, or SuiteFoundation) strongly preferred.

• Experience with NetSuite WMS, Advanced Inventory, or Multi-Location Inventory.

• Familiarity with EDI, 3PL integrations, or e-commerce fulfillment platforms.

• APICS CPIM, CSCP, or similar supply chain certification.

• Lean, Six Sigma Green Belt, or equivalent process improvement training.

• Experience in a high-growth, omnichannel retail or distribution environment.

Key Performance Indicators

Performance in this role will be measured against the following metrics:

Metric

Inventory Accuracy

≥ 99%

On-Time Shipment Rate

≥ 99%

Order Fill Rate

≥ 98%

Freight Cost as % of Revenue

At or Below Budget

NetSuite Data Integrity Score

Zero Critical Discrepancies

Inventory Turnover

Per Annual Business Plan

Work Environment & Physical Requirements

• Office-based with regular presence in warehouse and distribution environments.

• In office Monday-Friday. 

• Ability to lift up to 30 lbs occasionally; extended periods of walking or standing in warehouse settings.

• Must be able to work flexible hours during peak seasons, quarter-end, and inventory periods.

Compensation & Benefits

Competitive salary commensurate with experience, plus performance bonus eligibility. Benefits include comprehensive health, and dental; 401(k) with company match; paid time off; and professional development.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change or be assigned at any time with or without notice. We are an equal opportunity employer.