Account Manager

Job Title: Account Manager

Job Location: Phoenix-USA-85040

Work Location Type: On-Site

Salary Range: $64,040.38 - 80,050.47

About us

At LSG Sky Chefs, we power the airline experience behind the scenes preparing and delivering millions of in?flight meals every year across North and Latin America. As the worlds largest airline catering and hospitality provider, and proud recipient of Airline Caterer of the Year in North America (20232025), were known for precision, reliability, and the strength of our relationships.
Were hiring an Account Manager who thrives on collaboration, accuracy, and follow?through someone who enjoys being the day?to?day partner for airline customers and keeping operations aligned so flights depart on time, every time.
This role is relationship?focused, operations?connected, and not sales?driven.

Why This Role Matters

As an Account Manager, youll be the primary point of contact for assigned airline partner(s), working closely with internal teams to ensure service expectations are met and details are handled correctly. Youll play a key role in keeping communication clear, service consistent, and customers confident. In this role, youll ensure airline expectations are met through strong communication, attention to detail, and collaboration across departments. Youll play an important part in menu coordination, service execution, and maintaining high standards of quality, safety, and on?time performance.

Why Youll Love Working Here

Medical, Dental, and Vision coverage starting Day 1
Employer?paid life insurance and AD&D
401(k) with company match
Paid vacation, sick time, and holidays
Tuition reimbursement to support growth
Free meals and on?site parking
Career development within a global organization

What Youll Do (Your Impact)

Customer & Account Support
Build strong, positive relationships with assigned airline partners and act as their primary on?site contact
Ensure accurate billing, provisioning, and inventory levels in line with customer expectations
Support on?time departures by coordinating catering activities and responding quickly to service needs
Track quality scores, customer feedback, and flight attendant comments to help drive improvement
Coordinate airline audits and evaluations, share feedback with department leaders, and ensure timely responses
Partner with Quality and Operations teams to maintain food safety, compliance, and airline standards
Support menu presentations and special events alongside the Executive Chef

This role is hands?on and highly collaborative youll be close to the operation and connected to the customer.

A Day in the Life
Every day brings something new, but a typical day may include:

Reviewing service performance, quality results, and upcoming flight needs
Checking in with airline partners to confirm expectations and address questions
Walking the operation to stay aligned with production and quality teams
Coordinating updates or last?minute changes to avoid service disruptions
Verifying inventory, equipment availability, and billing accuracy
Following up on customer feedback to support continuous improvement
Youll finish the day knowing flights went out on timeand relationships stayed strong.

What Were Looking For in a Candidate

Were seeking candidates who take pride in reliability and partnership:
Bachelors degree or equivalent work experience
5+ years of experience in a customer?facing, operations, or service environment
? Aviation, food service, catering, hospitality, or logistics preferred
Strong communication skills with a relationship?first mindset
High attention to detail and strong follow?through
Experience supporting product and labor cost awareness
Comfort working in fast?paced, time?sensitive environments
Proficiency with Microsoft Office and standard business tools
Experience in regulated or union environments is a plus, but not required.

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.